Call Center Representative (Part Time - 20 hours/ week)

Education First Credit Union (EFCU) is a not-for-profit financial institution based in Columbus, Ohio. Founded in 1936 by Columbus City School teachers, we exist to support educators, students, and our broader community.

Our mission is to help members strengthen their financial well-being through education, quality service, and value-focused products. We believe how we serve matters just as much as what we offer—and our core values guide every interaction.

We have our main office in Columbus and a branch location in Reynoldsburg.

Our hiring process:

• Application review
• A 20-minute conversation with Human Resources
• A 60-minute, in-person interview
• Job offer

EFCU is looking for a Part Time Call Center Representative (20 hours / week) for our Columbus Mound Street branch.

Pay starting at: $18.50 / hour.

In this role, you will be a trusted point of contact for members. You will listen, problem-solve, and provide clear information that helps members feel confident and supported. You will represent EFCU’s values in every interaction—by being respectful, knowledgeable, and committed to doing what’s right for our members.

This is an in-office position. Candidates must live in the Columbus area and have reliable transportation to the branch.

Call Center Responsibilities:

Member Support & Service

• Answer incoming calls and respond to member questions with patience, accuracy, and professionalism
• Take time to understand each member’s needs and provide solutions that support their financial goals
• Explain products, services, and policies in a clear and easy-to-understand way
• Support members with online banking, bill pay, and digital tools
• Answer basic IRA, Roth, and HSA questions based on training and experience
• Order debit cards, ATM cards, and checks as requested

Relationship Building & Trust

• Review member account information and suggest products or services that may be helpful—always with the member’s best interest in mind
• Maintain accurate and confidential member records, including address changes, name changes, stop payments, disputes, wire transfers, and verifications
• Handle sensitive information with integrity and care
• Escalate concerns when needed to ensure members receive the right support

Teamwork & Accountability

• Respond to member inquiries through multiple channels, including phone, online inquiries, and chat platforms (such as Banno)
• Answer and manage call center voicemail
• Open, sort, and distribute mail
• Refer members to other departments when additional expertise or services are needed
• Monitor call volume and help ensure member calls are answered promptly
• Work collaboratively with teammates and leaders to support call center goals

Branch & Organizational Support

• Assist in the branch lobby as needed by performing Member Service Representative (MSR) tasks
• Complete other job-related duties as assigned to support team and organizational needs

Requirements

Education & Experience:

• High School Diploma or GED required
• Associate degree preferred
• 1–3 years of experience in a financial institution or bank preferred
• Call center, lending, or operations experience is a plus
• Cash handling experience required
• Basic knowledge of credit union or banking products and services preferred

Technical Skills:

• Clear, respectful communication skills
• Strong listening and problem-solving abilities
• Ability to work toward goals in a fast-paced environment
• Comfortable using computers and multiple applications at the same time
• Ability to remain calm and professional during challenging conversations
• Familiarity with tools such as Microsoft Teams, online inquiries, or chat platforms is helpful
• Ability to work a flexible schedule
• Commitment to confidentiality and ethical behavior
• Desire to create a welcoming, inclusive, and positive experience for every member

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single requirement. At Education First Credit Union, we are dedicated to building a diverse, inclusive and authentic workplace, so if you are excited about this role, but your past experience doesn’t align perfectly with every single qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

Other:

• Part-time position averaging 20 hours per week
• In-office role
• Reliable transportation required for work, training, and occasional off-site meetings
• Reasonable accommodations will be considered
• Occasional overtime or weekend hours may be required
• May provide coverage or training support at other EFCU locations (mileage reimbursed per company policy)

Benefits

EFCU offers a limited benefits package to part-time team members that reflects how much we value our team members. Benefits include:

• 401(k) plan with a 5% company match (if you work over 1,000 hours per year)
• A generous time off program
• Education assistance program
• Team member discount on certain credit union services and products

Education First Credit Union is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.