Branch Workplace Technology - Product Analyst

Job Description

Shape the future of workplace technology by helping deliver innovative solutions that enhance the experiences of branch employees and customers. As part of a collaborative product team, you will analyze customer needs, gather insights, and support product initiatives that drive business value and operational efficiency.

As a Product Analyst within Branch Workplace Technology team, you will support the product lifecycle by partnering with product managers, technology teams, and business stakeholders to identify opportunities, analyze data, document requirements, and contribute to the successful delivery of solutions. You will gain hands-on experience across product strategy, customer research, roadmap planning, and product execution while developing a strong foundation in modern product management practices.

Job Responsibilities

• Support product managers in executing product strategies, roadmaps, and business priorities
• Gather, analyze, and document business, customer, and operational requirements
• Conduct research to understand customer needs, user behaviors, and industry trends
• Analyze product performance metrics and prepare insights to support product decisions
• Assist with defining user stories, acceptance criteria, and product documentation
• Partner with technology, operations, design, and business teams to support product delivery initiatives
• Monitor product feedback and help identify opportunities for enhancements and process improvements
• Prepare reports, presentations, and recommendations for product and business stakeholders
• Support testing, implementation, and change readiness activities for product enhancements
• Help maintain product backlogs, documentation, and prioritization artifacts
• Contribute to continuous improvement efforts that enhance customer and employee experiences

Required Qualifications, Capabilities, and Skills

• 1+ years of experience in product delivery, product management, project management, program management, or a related discipline
• Demonstrated interest in product management, technology, digital solutions, or business analysis
• Strong analytical and problem-solving skills with attention to detail
• Ability to gather, organize, and interpret data to identify trends and opportunities
• Effective written and verbal communication skills
• Ability to work collaboratively in a team-oriented environment
• Strong organizational skills with the ability to manage multiple priorities
• Experience creating presentations, reports, or business analyses
• Proficiency in Microsoft Excel, PowerPoint, Word, and Teams
• Ability to learn quickly and adapt in a fast-paced environment
• Strong curiosity and customer-focused mindset

Preferred Qualifications, Capabilities, and Skills

• Internship, academic, or professional experience supporting technology or product-related initiatives
• Familiarity with Agile, Scrum, or product development methodologies
• Knowledge of user experience principles and customer-centric design
• Experience using analytics, reporting, or visualization tools
• Exposure to Jira, Confluence, or similar collaboration platforms
• Interest in branch technology, employee experience, workflow optimization, or consumer banking solutions
• Experience working with data analysis, process improvement, or operational reporting

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.