Onsite Community Association Manager

Are you an experienced community association professional who thrives in a fast-paced, high-rise environment? We’re looking for a driven, service-minded leader to serve as the cornerstone of our condominium community — someone who builds strong relationships, keeps operations running smoothly, and takes pride in where their residents call home.

About the Role
Reporting to the Regional Property Manager, the Onsite Community Association Manager is responsible for the full scope of building operations, financial administration, resident relations, and cross-departmental leadership. You will be the day-to-day face of the community — a trusted partner to residents, the Board, and every internal team that keeps this building running.

What You’ll Do

Operations & Facilities

• Oversee all building operations — common areas, amenities, mechanical systems, and shared infrastructure.
• Conduct regular property inspections and ensure compliance with community standards.
• Lead and support a small onsite team — including Front Desk Support, Maintenance, and Garage Services — fostering accountability, collaboration, and a high standard of service.
• Serve as the after-hours point of escalation for urgent building or safety issues.

Financial Administration

• Prepare and manage annual operating and reserve fund budgets in collaboration with the Board.
• Monitor monthly financials, analyze variances, and recommend corrective action.
• Oversee assessment collection and manage delinquency procedures per governing documents.

Board & Resident Relations

• Attend and prepare materials for Board and annual owner meetings; distribute minutes.
• Advise the Board on governance, policy, legal obligations, and best practices.
• Respond to resident inquiries and service requests promptly and professionally.
• Enforce community rules consistently and communicate updates through newsletters and notices.

Internal Team Collaboration

• Partner with Maintenance on work order prioritization, capital projects, and repair resolution.
• Collaborate with Accounting on budgets, financial reporting, billing, and delinquency follow-up.
• Work with Resident Services on communications, move logistics, and amenity coordination.
• Serve as the central cross-departmental liaison, leading regular team meetings to align priorities and resolve issues proactively.

Compliance & Risk Management

• Ensure compliance with all applicable laws, CC&Rs, bylaws, and rules and regulations.
• Coordinate insurance renewals and assist with claims administration.
• Maintain accurate association records and monitor safety, ADA, and building code requirements.

What We’re Looking For

• 3+ years of community association management experience, ideally in a high-rise or large condo setting.
• Active CMCA designation (or ability to obtain within 12 months of hire).
• Strong working knowledge of HOA/condo governing documents, state condominium statutes, and association accounting.
• Experience managing vendors, building systems, and onsite staff.
• Proficiency with property management software.
• Outstanding communication skills with a polished, resident-first approach.
• Availability to respond to after-hours emergencies as needed.

Why Join Us

• Competitive Compensation: Salary commensurate with experience.
• Employer-Paid Medical: 100% of employee health insurance premiums covered by the employer.
• Additional Health Coverage: Dental, vision, life insurance, and supplemental coverage options available.
• Health Reimbursement Account (HRA): HRA option to help offset out-of-pocket medical expenses.
• 401(k) Plan: Retirement savings plan to help you build long-term financial security.
• Generous PTO: Ample paid time off and paid holidays to support work-life balance.
• Credit Union Membership: Access to credit union membership benefits and financial services.
• Career Development: Ongoing opportunities for professional growth.
• Supportive Culture: Work alongside a dedicated team and other stakeholders invested in your success.