Field Support Technician

Job Description

Insight Global is seeking a Field Support Technician for one of our clients in the education management space. This role will be onsite in Cleveland, OH and include travel to multiple sites to help support hardware and software issues on a weekly basis. This is a field technician role where travel is required 100% of the time 30-60 miles in and around the Cleveland area and about 15% of that travel will be project based outside of the state. The shift is Monday through Friday 7:30am-3:30pm/4pm.

In this role, you will be responsible for supporting multiple different locations (up to four schools) in the greater Cleveland area. You will install, configure, maintain and troubleshoot hardware and software not limited to projectors, smart boards, scanners, and printers. We are looking for someone who has strong customer services skills as well as hands on IT support as you will be interacting with customers on a daily basis. You will be responsible for documentation as well, creating and maintaining detailed records and notes relating to projects, hardware and procedures.

Additional Responsibilities Include:

• Support a collaborative working environment in which technology resources are available so that staff can perform efficiently, and students can be successful learners.

• Communicate effectively with administrative staff, school principals and teachers.

• Maintain a positive attitude and support of the organization's initiatives and assignments.

• Able and willing to travel overnight (up to 10%) and as needed intrastate.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

• 1+ years of experience supporting Windows environments (m365 ideally)

• Experience supporting hardware and software issues (ideally in a school environment)

• Willing to travel for project-based work outside of the state

• Great customer service skills - Experience supporting Chromebooks

• Experience supporting Apple products (MacBook, iPhone, iPad)

• Associates Degree in Computer Science or related field