Marketing client experience manager

About Community Fund Ohio
For over 30 years, Community Fund Ohio has been enhancing life for Ohio residents with disabilities by protecting their eligibility for government benefits and funding their current and future needs through pooled special needs trusts, grants, community education, and related services.

Job Overview
The Marketing & client Experience Manager is responsible for raising awareness of Community Fund Ohio and for supporting our team as they provide excellent customer service.

To Apply
Please do not apply through Indeed. Rather, forward your resume and a letter of interest, including salary requirements, to [email protected].

Duties
Client Experience Advocacy

• Serve as the internal advocate for clients, ensuring their perspectives, needs, and feedback inform organizational communications and initiatives.
• Gather and analyze client feedback to identify trends and opportunities for service improvement.
• Collaborate with Leadership, department supervisors, and Case Manager to enhance touchpoints throughout the client journey.
• Collaborate with Leadership to lead and/or facilitate staff development opportunities regarding customer service excellence.
• Execute tasks associated with the strategic plan, as assigned.

Content Creation and Communication

• Write, edit, and publish social media posts, monitor social media activity, and respond, as necessary.
• Write, edit, publish blogs, monthly newsletter, press releases, videos, and other digital content to promote the brand, educate the community, and highlight success stories.
• Ensure content reflects the organization’s values, mission and vision while adhering to brand standards.
• Maintain and update website content in collaboration with IT and/or marketing vendors.

Event Development and Coordination

• Plan, coordinate and attend outreach events, educational sessions, and community engagement activities.
• Represent the company at events, fostering positive relationships with stakeholders and community partners.
• Collaborate with in-house attorneys to plan and deliver CLEs to Ohio attorneys and legal staff.

Agency and Vendor Management

• Manage relationships with external advertising and marketing agencies, including oversight of marketing strategy, audience segmentation, campaign development, creative asset production and paid media placement.
• Ensure external partners deliver work on time, within budget and aligned with brand and compliance standards.

Marketing Project Management

• Act as project manager for all marketing-related activities, ensuring timelines, budgets and quality standards are met.
• Maintain an organized project tracking system for campaigns, content calendars and deliverables.
• Coordinate with internal departments to align messaging and campaign objectives with organizational priorities.
• Partner with Leadership to develop and track appropriate marketing related metrics.

Community Relations and Networking

• Become familiar with key COIs; create, implement, and maintain a plan for regularly connecting with these individuals in a meaningful way.
• Network with referral sources and disability providers throughout the state.

Education and Experience

• Bachelor’s degree in Marketing, Communications, Public Relations, or related field; or equivalent combination of education and experience.
• Demonstrated experience developing and writing consumer-driven marketing related content.
• Experience managing external vendors and marketing agencies.
• Experience in event planning and execution.

Skills and Competencies

• Strong written and verbal skills with the ability to translate complex topics into accessible, client-friendly language.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Proficiency with social media platforms, content management systems, and marketing tools.
• Strong organizational skills, attention to detail, and ability to work independently.
• Empathy, cultural competence, and commitment to serving individuals with disabilities and their families.

Work Environment

• Primarily office-based with flexibility for hybrid work arrangements.
• Occasional evening or weekend work required for events.
• Light travel (day trips; twice per month overnight) throughout the state to community events and partner meetings.

Job Type: Part-time

Pay: From $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid parental leave
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Work Location: In person