AI Voice Phone Cloud Contact Center Architect
Minimum Experience
- 10+ years' experience in designing, building, and managing high volume contact center is required.
- 1+ years' experience with Microsoft's Dynamics Contact Center solution and Azure Communication Services is required.
- 1+ years' experience with leveraging copilot studio or other AI engine for natural language voice Bot and chatbot are required.
- Experience with at least 2 CTI integrations with Microsoft Dynamics CE platform or equivalent commercially available CRM systems is required.
- Experience in implementing passing context from IVR to the agent as part of designing omnichannel contact center platform is required.
- Strong understanding in ways to delegate PCI to other cloud hosted providers is required.
- Equivalent combination of education and/or experience may be accepted.
- Proficient in the Microsoft Office 365 suite of business software including Teams, Word, Excel, and PowerPoint, plus proficient in Microsoft ADO Testing Module.
Desired Skillset
- 4 years' hands on build and maintenance experience as in combination of either Cisco Cloud based WebEx Contact Center, or the on prem Cisco Contact Center along with natural language IVR build and maintenance is preferred.
- 2+ years' hands on experience in Nuance IVR build and maintenance is preferred.
- Experience in transitioning from an on-prem contact center to a cloud-based contact center is preferred.
- Strong understanding of networking principles (DNS, QOS, DHCP, UDP) is preferred.
- Additional beneficial skills include:
- Enterprise Business Solutions, specifically SAP projects.
- ITIL / ITSM practices and methodologies.
Certifications / Education
Bachelor's degree in business management or information systems.
Equivalent combination of education and/or experience may be accepted.
Recommended Jobs
Painting Field Manager
Refresh is looking for a Painting Crew Leader to join the team! Job Summary We are seeking an experienced and highly organized Painting Crew Leader to manage a crew of painters focused on apa…
Mechanic / Technician - Field Equipment Repair
Field Service Technician Benefits Include: Company service vehicle (Dispatched from home!) Company fuel card Safety shoe reimbursement Uniforms and laundry service Weekly Pay Toyota Certified Training…
Senior Director, Risk Solution Sales
At Artex, we defy convention and reimagine the possibilities of risk management. Join a team of passionate visionaries, where creativity knows no bounds, and innovative thinking shapes the future…
Full Time Family Practice Job Dayton, OH
Great opportunity for a Family Practice or Internal Medicine Physician to be hospital employed and work in an outpatient primary care clinic. This organization has locations from northern Dayton to n…
Service Valet
The service valet is a key support role that assists our service team by ensuring smooth vehicle movements for exceptional customer experience. Responsibilities include greeting and assisting customer…
Taziki's Cafe Cook
We get it – you want a flexible job you’re excited about, co-workers you enjoy, and work you can be proud of. You can find that at Taziki’s. Experience is great, but not required - we can teach you e…
Client Advisor
Tiffany & Co. seeks a Client Advisor in Cincinnati to embody the brand's values in every client interaction. The role involves developing client relationships, exceeding sales targets, and delivering …
Retail Salesperson
Job Description Job Description Motorcycle & Powersports Sales Associate – Polaris KTM Medina Medina, OH | Full-Time | Competitive Pay + Bonus + Benefits Join Ohio’s Flagship Polaris & KTM …
JT553 - ASSOCIATE MANUFACTURING PROCESS TECHNICIAN - NS
QUALITY CONSULTING GROUP, a leader in the pharmaceutical, biotech, medical devices, and manufacturing industry, is looking for a talented, highly motivated and enthusiastic to join our team. In this r…
Medical assistant - country surgeons
Location: ProMedica Health and Wellness Center Department: Surgery Hours: 24 Shift: Days (United States of America) Job Summary: A ProMedica Medical Assistant is a key member of ou…