Genesys Cloud Development Manager
Job Description
Job Description
We are looking for an experienced Development Manager to lead and inspire a team of software developers in Columbus, Ohio. This long-term contract position requires a dynamic individual who can drive excellence in software development, foster collaboration, and ensure high-quality Agile delivery. The successful candidate will also play a pivotal role in optimizing Genesys Cloud CX systems and managing flow/botflow configurations for customer-centric solutions.
Responsibilities:• Lead and mentor a team of five developers, promoting collaboration, growth, and skill development.
• Conduct regular performance reviews, one-on-one meetings, and create development plans to elevate team capabilities.
• Define and enforce best practices for software development, coding standards, and documentation processes.
• Facilitate structured peer code reviews to ensure consistency, maintainability, and high-quality outputs.
• Collaborate with cross-functional teams, including Product Owners and Scrum Masters, to define clear requirements and achievable sprint goals.
• Ensure Agile timelines and commitments are met while maintaining quality expectations.
• Identify skill gaps within the team and implement cross-training plans to ensure operational redundancy and resiliency.
• Optimize Genesys Cloud CX systems, focusing on flow and botflow development to enhance customer experience.
• Work closely with architects and stakeholders to design scalable voice and digital interaction solutions.
• Implement modern development tools, automation processes, and methodologies to streamline operations.• At least 5 years of software development experience, including 2 years in a leadership or management role.
• Proven ability to coach and manage teams within an Agile framework.
• Strong knowledge of development best practices, peer review processes, and modern methodologies.
• Hands-on experience with Genesys Cloud CX, particularly in flow and botflow configuration and development.
• Excellent communication, planning, and documentation skills to collaborate effectively with stakeholders.
• Familiarity with network telephony and firewall systems, including troubleshooting and configuration.
• Preferred certifications in Genesys Cloud CX Architect or Developer roles.
• Experience designing and implementing scalable customer-centric solutions using cloud technologies.
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