Lead Lot Operations Specialist
- Perform basic data entry into the AS 400 computer system as needed.
- Maintain constant communication with commercial accounts department, customer support team, quadrant and account coordinators, supervisors, and other auction personnel to ensure effective coordination of lot operations activities.
- Answer phones, provide support to lot operations employees, and provide excellent customer support.
- Respond to customer requests for assistance and ensure timely resolution.
- Support manager in the coordination of departmental scheduling, working with temporary agencies, serving as point of contact and recording employee absences, etc.
- Process all lot operations department paperwork. Forward all invoices and items to be posted to the appropriate areas in a timely manner.
- Assist in the coordination of sale day line-up and execution of sale day activities (i.e., drive, assist customers in locating vehicles, etc.).
- Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
- Perform other duties as assigned by management.
- High School Diploma/GED
- Generally less than 2 years' experience in a related field
- 1 - 3 years customer service experience required. Previous clerical or administrative experience preferred.
- Effective communication skills required.
- Good problem-solving and organizational skills required.
- Ability to operate general office equipment (i.e., copier, fax machine, etc.).
- Good computer software skills required.
- Ability to sit or stand for prolonged periods of time.
- Ability to perform repetitive data entry tasks; manual dexterity.
- Vision abilities required include close, distance and depth perception.
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