Customer Service Representative (remote)
Job Description
Responsibilities:
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements and skills
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
Recommended Jobs
Project Manager
Manifest Solutions is currently seeking a Project Manager for a position in Columbus, OH. We are seeking a detail-oriented and proactive Project Manager to assist in federal grant and loan applicatio…
Looking for experienced GM Certified technicians (Hiring Bonus Available)
Job Summary: Serpentini Chevrolet of Willoughby Hills is currently seeking highly motivated individuals with a passion for the automotive industry to join our team as a Technician/ Skilled Labor/Cont…
Civil Construction Estimator
Civil Construction Estimator-Cleveland DUTIES & RESPONSIBILITIES Promotes safety, quality, efficiency, and core values Estimating Scopes: Earthwork Roadway Utilities (waterline, sto…
Revenue Analyst
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in histo…
Construction Technician Underground
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Construct your Career Path Join Spectrum as a Constructio…
Accountant
Job Description Job Description A Columbus group of affiliated companies providing management advice, consulting, accounting/financial services, and revenue cycle management services to Physici…
CSR
DOMINOS PIZZA Job Description LOOKING FOR A LINE COOK AND A SHIFT RUNNER... Qualifications PRIOR PIZZA EXPERIENCE IS A HUGE PLUS BUT NOT REQUIRED. FLUENT IN ENGLIGH FOR TA…
Part Time Baker
Chardon, OH
Flooring Mechanic Trainee-Rite Carpet One Floor and Home
Summary Job Title: Flooring Mechanic Trainee Location: 899 National Road Bridgeport, Ohio 43719 Job Type: Full-Time Job Description: Are you ready to start a hands-on career in floori…
Banquet Manager
Der Dutchman - Walnut Creek, Walnut Creek, OH is a great place to start or develop your career in hospitality to learn skills you'll use for the rest of your life. If you enjoy sharing hospitality wi…