Digital Commerce Operations Analyst
- Pay Rate: $35/hour
- Assist in content execution for US and Canada site utilizing Salesforce Commerce Cloud.
- Perform quality assurance testing ensuring that production builds across channels are accurate and consistent.
- Maintain cross-functional site workflows in Workfront ProofHQ.
- Track the routing of deliverables into and out of Commerce Operations, and ensure all deadlines are met. Seek approval for US and CA site builds from partners.
- Leverage an operational mindset to find process and documentation opportunities to improve communication, clarity, and accuracy.
- Assist in tracking and following up on resolution for site issues.
- Design and catalog documentation for internal processes; including but not limited to, training guides, technical configurations, and historical information.
- Act as a stakeholder for Product Owners and BAs to document requirements related to content management.
- Learn the details of all toolset functionality, processes for set-up, and overall team roles & responsibilities.
- Ensure 24 x 7 site & app operational integrity via participation in team-based on call rotations.
- 3-5 years of website production and content management experience required
- Must be extremely organized and detail-oriented
- Ability to manage time & multi-task in a fast-paced environment
- Excellent oral and written communication skills
- Able to work effectively in a cross-functional team
- Experience learning new technical applications
- Proficient in Microsoft Office (MS Word, Excel, PowerPoint, Outlook)
- Experience with Salesforce Commerce Cloud a plus
- Requires some remote on-call flexibility outside of normal office hours
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