Registered Nurse (RN) - Transfer Center Specialist - Conduit Health Partners

The RN Transfer Center Specialist coordinates patient transfer logistics using workflows identified by client to assist with patient acceptance and bed placement. This RN understands cases are related to ensuring patient care is accepted in an environment that can facilitate a higher level or care or capability as well as continuity of care. Performs functions based on defined standards of performance and practice to meet or exceed operational expectations. The position works collaboratively to foster relationships with referring facilities, physicians, and hospital staffs in representation of Conduit Health Partners Mission and Values. Works closely through collaboration with clinical, medical staff and leadership teams to identify, trend, and report barriers to patient access and throughput. Professional, clinical standards, policy and evidence-based research will guide practice and service delivery. Participates in professional development, peer development and evaluation as well as shared leadership. Assistance with data collection for quality purposes will be expected.

We currently have full-time opportunities available across all shifts - days, evenings, and nights . Schedules are set and follow a six-week rotation, which includes an every-other-weekend requirement.

There is also an on-call component and a rotating holiday requirement for all positions. Once you're placed into a schedule, you'll be expected to work that set schedule for at least six months before any schedule change request is considered.

Please note that while schedule change requests are reviewed every six weeks, they are not guaranteed and are evaluated based on our established standard operating procedures.

During orientation, you will follow the schedule of your assigned preceptor. Leadership will make every effort to match you with a preceptor on your designated shift (days, evenings, or nights), but final assignments are based on preceptor availability and may not always align perfectly with your shift preference.

• Hours subject to change based on need of operations

Essential Job Functions

• Coordinates functions to identify appropriate level of care, accepting provider, consultation, and access from all potential referral sources to include but not limited to hospitals, clinics, extended care facilitates, and physician offices to initiate acceptance and expedite decision making relative to a potential access, Focusing on quality, safety and efficiency.

• Works directly with clinicians at each client facility to ensure communication of accurate clinical presentation, timely access, appropriate bed assignment, and accurate patient information documentation to assist with an appropriate destination plan of care at receiving facility using critical thinking, clinical decision making as well as established workflows.

• Proficient in EHR data entry, telephony systems, office systems as required to support operations, ensuring accurate, timely data entry, protection of PHI.

• Uses problem-solving skills to make recommendations that promotes the best potential patient outcome based on clinical information, patient and / or physician preferences, and the capability / capacity of both transferring and receiving facilities.

• Utilizes effective and professional communication to act as liaison on behalf of patient and client facilities between physicians, hospital staff, and outside agencies.

• Monitors individual and team compliance and performance. Implements and supports process change to ensure compliance with regulatory and quality initiatives.

• Demonstrates knowledge of regulatory components to include but not limited to EMTALA, Ethics and Compliance, quality initiatives, and HIPAA. Reports risks related to safety, compliance as well as operational inefficiencies using defined Chain of Command in a timely manner and offers recommendations for resolution or improvement if applicable.

• Works directly with providers and other healthcare providers at each client facility as well as client footprint facility to ensure timely acceptance and access to appropriate level of care/bed assignment using applicable workflows.

• Participates in process improvement, professional development, and peer review.

• Maintains active RN licensure within the states transfer center services are provided.

• Responsible for other tasks and analysis as requested /directed.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

• Active Registered Nurse (RN) – Required

• Active multistate/compact registered nurse (RN) licensure - Required (if applicable based on state of residence )

Education

• Associate Degree of Nursing or diploma (ADN) - Required

• Bachelor’s degree of nursing (BSN) – Preferred

Work Experience

• 1 year of acute care experience – Required.

• 3+ years of acute care experience – preferred

• Healthcare contact center – preferred

Training

• Epic electronic health record – preferred

• Genesys contact center – preferred

Office Setting

• Must have a designated workspace with a locked door, per HIPAA regulations.

• Associates are encourages to also identify a secondary work location, meeting HIPAA regulations in case of power outages as well.

IT Requirements

Minimum internet speed of primary and secondary work locations is:

• Download speed of 100Mpbs

• Upload speed of 20Mbps

Skills

• Customer Service oriented

• Microsoft Office Tools (Outlook, MS Teams, Excel, Word, etc.)

• Technology savvy

• Multitasking

• Review & interpret patient transfer case information.

• Escalate/Inform regarding patient status changes.

• Record tasks and conversations regarding patient transfer.

• Attention to detail.

• Acceptance of authority

• Critical thinking

• Communication with clinical care team members

• Teamwork

• Active listening

• Relationship building

• Agility and adaptability

• Excellent oral and written communication skills

• Performance driven.

As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Bon secours Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]