**About Lumen**
Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.
We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
**The Role**
As Director Customer Programs, you will lead strategic, cross-functional initiatives that drive operational excellence and customer satisfaction. This role combines client-facing program leadership with internal program initiative execution, ensuring the successful delivery of complex, multi-disciplinary programs. You will serve as the primary point of contact for clients, manage internal program scope and performance, and foster collaboration across teams to align outcomes with business priorities.
**The Main Responsibilities**
**Client & Program Leadership**
+ Serve as the primary liaison for clients, ensuring end-to-end program delivery and satisfaction.
+ Develop and manage detailed program plans (both internal and external) including scope, schedule, budget, risks, and dependencies.
+ Lead cross-functional teams to deliver high-quality outcomes aligned with customer and business goals.
+ Oversee change control processes and implement approved changes efficiently.
**Strategic Alignment**
+ Ensure program objectives support both client expectations and Lumen's strategic initiatives.
+ Collaborate with internal and external stakeholders to align deliverables with organizational priorities.
**Performance Monitoring & Risk Management**
+ Track and report on program performance, milestones, and progress.
+ Identify and mitigate risks and issues that may impact delivery.
+ Ensure compliance with company policies, standards, and best practices.
**Communication & Collaboration**
+ Facilitate effective communication across program teams, clients, and stakeholders.
+ Promote transparency, accountability, and continuous improvement throughout the program lifecycle.
**What We Look For in a Candidate**
+ Bachelor's degree in engineering, business, or a related field.
+ 10+ years of experience in program management, ideally within technology or telecommunications.
+ Certification in program management (e.g., PMP, MSP, PgMP).
+ Experience with fiber networks is strongly preferred.
+ Proven success managing large-scale, complex, and multi-disciplinary programs.
+ Strong stakeholder engagement and cross-functional collaboration skills.
+ Deep understanding of program management methodologies, tools, and best practices.
+ Excellent communication, leadership, and conflict resolution abilities.
+ Ability to adapt to changing requirements and work under pressure.
+ Strong organizational and prioritization skills to meet tight deadlines
**Compensation**
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges
$149,084 - $198,779 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
$156,539 - $208,718 in these states: CO HI MI MN NC NH NV OR RI
$163,993 - $218,657 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
Benefits (
Bonus Structure
\#LI-Remote
**What to Expect Next**
Requisition #: 340529
**Background Screening**
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page ( . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
**Equal Employment Opportunities**
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
**Disclaimer**
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
**Application Deadline**
11/20/2025