Customer Service Specialist- Consumer Banking

Job Overview:

KeyBank is seeking a Customer Service Specialist to join our fast-paced call center team. In this role, you will handle inbound customer calls, resolve issues, and deliver exceptional service experiences.

This is an ideal opportunity for individuals who are customer-focused, detail-oriented, and thrive in a high-volume environment.

Key Responsibilities:

• Answer inbound customer service calls in a high-volume call center.
• Resolve customer inquiries related to banking products and services.
• De-escalate and manage challenging customer situations professionally.
• Provide support for online and mobile banking platforms.
• Navigate multiple systems while speaking with customers.
• Maintain accurate documentation and follow company policies.
• Collaborate with internal teams to resolve client issues.

Requirements:

• Minimum 1 year of customer service or call center experience.
• High school diploma or GED.
• Strong communication and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Comfortable using multiple computer systems and technology.
• Flexible schedule availability.

Preferred Qualifications:

• Minimally 2 years previous call center experience.
• Remote/work-from-home experience.

Skills:

• Customer service.
• Communication.
• Problem-solving.
• Multitasking.
• Emotional intelligence.
• Technical proficiency (online/mobile platforms).

Benefits:

• Competitive pay.
• 401(k).
• Paid time off.
• Tuition reimbursement.
• Fitness reimbursement.
• Paid training and career development.
• Shift differentials and performance incentives.

Remote Requirements:

• Hardwired high-speed internet (50 Mbps minimum).
• Dedicated home office space.
• Quiet, professional work environment.

About KeyBank:

KeyBank is committed to delivering exceptional client experiences through teamwork, innovation, and a supportive work culture. Join a team that values growth, collaboration, and recognition.

Working at Key is an opportunity to join a company committed to your success and the success of the clients and communities we serve. We offer our teammates the skills, mentoring and training needed to meet their career goals and better serve our clients.