Field Service Technician

Job Description

Job Description

Job Title: Field Service Technician

Job Type: 3 months (Temp – Hire)

Pay Rate: $22.17/hr. on W2

Job Location: Cleveland, OH 44092

Shift: 03:00pm to 11:30pm ( Fri Sat Sun Tues Wed)

Qualifications:

Proposed work days and times: [Tues, Wed, Fri, Sat, Sun - 3:00p - 11:30p] Training hours may differ. ***Subject to change with some variation of possible rotation, weekends, nights, OT. Approx. [Candidates must reside in the Cleveland Metro area] travel range.

Primary work location [Cleveland, OH 44092]. 100% travel within territory assigned.

5 years’ experience with electromechanical equipment, ATM experience a definite plus!!

Physical & Technical Requirements:

This is a physical job, so you must have the ability to do the following:

• A valid driver’s license with satisfactory driving record within company-required standards.

• Ability to successfully pass background and drug testing

• Ability to lift 50 pounds and work in close quarters within and around the equipment.

• Familiarity with computers and a variety of consumer communications devices, such as smart phones.

• Travel to/from assigned territories and company facilities, including during inclement weather is essential.

• Service experience or electro mechanical experience is a plus

• You will be driving your personal vehicle the first 90 day of the apprentice program to multiple job sites.

In the Field: Every day brings something different, Field Techs should be comfortable in different settings, for example:

• Inside banks and retail establishments

• Outside in all weather conditions, possibly for extended periods of time.

• Consistent and punctual attendance. The ability to work overtime, weekends, second shifts or participate in an on-call

rotation when scheduled

• You must be able to work with little supervision and have the ability to apply common sense, experience, and the theory

towards solving and decision making.

Who you are matters here – we’re committed to growing a workforce that reflects our communities and providing equal opportunities for employment and advancement.

Responsibilities:

Field Service Technician I

• Join our dynamic service team for this entry level field service position. Depending on your assigned territory, you will
• provide services, repairs and technical maintenance for ATM's, retail point of sale (POS) equipment, locksmithing,
• Electric Vehicle Charging (EVC) plus related PC and PC peripherals on customer premises. Our training consists of on the-job mentoring as you might expect, but also formal classroom, virtual and self-paced training for extensive learning opportunities.

You are responsible for:

• -Performing maintenance on ATMs (e.g., card reader, printer, reset and test devices, etc.). Electro mechanical repair.
• -Performing basic installation functions (e.g., set up and test equipment, pulling cables, mounting devices, installing locks)
• -Performing technical fixes such as clearing paper jams, card jams, bill jams, etc.
• -Inspecting products for correct operation and resolving noted issues and/or escalating according to established procedures
• -Prioritizing and planning service calls
• -Works within a team environment, completes all required paperwork, manages, and maintains service parts inventory
• -Contacting the customer with the estimated time of arrival
• -Working with customers to ensure satisfaction with service delivery and understanding of product functionality
• -Following key/alarm/combination control processes in assigned area of responsibility
• What is your goal? Many of our new technicians are looking for an opportunity to develop their skills and pursue a career with our
• nationwide service organization. Our technicians come from all backgrounds and experience levels. If you are new to the role, our
• training program will give you the skills needed to become proficient servicing ATM, Point of Sale (POS), and many other products.
• What is the Role? Our entry level Field Service Technicians respond to basic customer requests for equipment issues. Candidates
• will be a part of a team and a territory where customer requests will be assigned throughout the day. Using provided tools and
• repair kits, you will travel to customer sites to resolve the issue. Our entry level technicians respond to 5-8 calls per day across their territory.
• The benefits are clear: Once you successfully complete the 90 day apprenticeship program and are hired as a DN employee, you will
• be provided with a company car, uniform clothing, industry leading retirement savings and 401(k) plans, comprehensive healthcare
• insurance options, dental and vision plans, flexible spending, family leave and paid training and time off – we offer tuition reimbursement, employee discounts, and a selection of other programs to support team members and their families