Specialist Software Engineer (ServiceNow Developer)

About FlightSafety International

FlightSafety International is the world’s premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the world’s largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom.

Purpose of Position

The Specialist Software Engineer is responsible for developing, maintaining, and identifying improvements by planning, implementing, and monitoring software framework solutions using specialized platform knowledge/experience

Tasks and Responsibilities

• Identify and develop product specification, system design, development, and system integration for new and existing software applications using specific platform knowledge (i.e., SAP, ABAP, CAD, API, Syteline ERP, etc.)
• Assist senior engineers in the design of new software product concepts and development; create and test product prototypes
• Integrate ServiceNow with applications such as Delinea, SailPoint, and other security or enterprise application
• Conduct new technology research and concept specifications to influence the design of individual software components
• Collaborate with cross-functional areas on products and programs that will contribute to FSI's strategic direction, development, and future growth
• Monitor, configure, and improve integration with COTS platforms
• Consult with users on problem determination and provide root cause analysis in a timely manner
• Provide 24x7 on-call support, after-hours, and weekend work as needed
• Accountable and responsible for the accuracy and completeness of assigned work and results

Minimum Education

• Bachelor's degree from an accredited institution or equivalent industry experience

Minimum Experience

• 3+ years of experience in a software development role
• Proficient development experience in with ServiceNow platform, or similar

Knowledge, Skills, Abilities

• Strong experience and knowledge of object-oriented programming
• Solid understanding of Web Development: HTML5 and Angular JS or similar JavaScript libraries
• Experience with Web Technologies (XML, HTML, JavaScript, HTML, CSS, Web Services, etc.)
• Experience in API integration and troubleshoot API issues.
• Experience with ServiceNow application development including Incident, Problem, Change, Knowledge, CMDB, Discovery, Asset and Service Request Fulfillment
• Experience creating assets (CI), managing assets, with MID Servers, SAMP, discovery troubleshooting, and scripting
• Experience creating robust reporting using performance analytics
• Ability to analyze, troubleshoot and resolve complex software application related problems.
• Experience using Static code scanning solutions and vulnerability remediation
• Strong knowledge of web service models: SOAP, OData, REST
• Strong knowledge of JavaScript and JQuery
• Proficient experience with 3rd party JavaScript libraries such as Angular JS, Knockout JS, JQueryUI, or similar preferred
• Proficient experience with using SQL Server as a backend preferred
• Proficient experience with TFS and Git preferred
• Solid understanding of testing principles, methodologies, tools, and processes
• Strong written and verbal communications skills
• Excellent organizational skills, including the ability to multi-task and prioritize workload.

Physical Demands and Work Environment

The physical demands and work environment described here are representative of those that must be met and/or encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and communicate. The employee may be required to stand, walk, and sit. Specific vision abilities required by this job include the ability to view monitors, technical documents, and reference material. The noise level in the work environment is usually low to moderate.

FlightSafety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Cybersecurity Notice: All official recruiting communication from FlightSafety International will come from an @flightsafety.com email address. FlightSafety International will never ask for personal or financial information through social media or third-party email providers.