Client Relationship Manager

About Us

At Catch Vibe Voice , we believe in building a workplace that empowers people to grow and thrive. We are more than a logistics-driven organization—we are a team committed to excellence, efficiency, and continuous improvement. Our company values integrity, dedication, and the drive to create lasting impact in every task we undertake. Joining our team means stepping into a supportive environment where hard work is recognized and career growth is encouraged.

Job Description

Job Description

We are seeking a motivated Client Relationship Manager to join our growing team. In this role, you will serve as the primary point of contact for clients, ensuring their needs are met while fostering strong, long-lasting partnerships. This position requires excellent communication, organizational, and problem-solving skills, as well as the ability to thrive in a fast-paced and client-focused environment.

Responsibilities

• Act as the key liaison between the company and assigned clients, ensuring seamless communication and satisfaction.

• Develop and maintain strong, trust-based relationships with clients.

• Identify client needs, provide solutions, and coordinate with internal teams to deliver exceptional results.

• Monitor account performance and proactively address challenges or opportunities for improvement.

• Prepare reports, presentations, and updates to communicate value and progress to clients.

• Support business development by identifying potential growth opportunities within existing accounts.

Qualifications

Qualifications

• Bachelor’s degree in Business, Communications, or related field (preferred).

• Proven experience in client relationship management, account management, or customer-facing roles.

• Strong communication and interpersonal skills with a client-first mindset.

• Ability to manage multiple priorities while maintaining attention to detail.

• Problem-solving, negotiation, and analytical skills.

• Proficiency in Microsoft Office Suite and CRM platforms.

Additional Information

Benefits

• Competitive salary of $56,000 – $62,000 per year.

• Professional growth and advancement opportunities.

• Collaborative and supportive work environment.

• Ongoing training to enhance skills and expertise.

• Full-time, on-site position based in Cleveland, OH.