Help Desk Engineer

Who We Are

Alene Candles LLC & Midwest is a private label, contract manufacturer that produces high-quality candles for some of the world’s most recognized retail, boutique, and cosmetic brands. With our headquarters in New Hampshire and locations in Ohio, we’ve been in business for over 30 years. We are passionate about making the best products in the world, making safety our number one priority, and being an insanely great place to work.

The Position

As a Helpdesk Support Engineer , you will be responsible for supporting both office and manufacturing production workers in a distributed desktop environment, which is a typical blend of Microsoft and some 3rd party systems. In this role, you will have the opportunity to help shape the future success of the mission-critical corporate IT services function for a fast-growing manufacturer.

You will interface and support people at all levels of the business and have regional responsibilities as part of a team. You will excel in an internal support role, effectively troubleshoot issues and handle incident escalations (sometimes out-of-hours) according to established processes and procedures.


You will be enthusiastic, organized and adaptable; a quick learner, who is able to adopt new technology with ease. You will have self-confidence, good interpersonal and communication skills and the ability to integrate seamlessly with other IT professionals. Alene will give you the opportunity to work in a multidisciplinary team.

You will have a major bias towards achieving total internal customer satisfaction. You will have excellent analytical and problem-solving skills and be able to operate effectively in a team environment with both technical and non-technical team members.

The Location

We are located at 8860 Smith's Mill Road , New Albany, OH 43054. This is an onsite position.

Position Hours

This role works Monday-Friday from 8:00 pm-4:30 pm. You will work an on call rotation once a month for one week.

Additional Job Details

• Setup and maintain Desktops, Laptops and Printers on Windows versions 11.
• Create and maintain desktop and laptop imaging solutions.
• Support and troubleshoot Wired / Wireless network connections and Video Conferencing setups.
• Be proficient in and support MS Office applications (Outlook, Excel, PowerPoint, OneNote, Word), a web-based ERP client, and other production applications.
• Update and maintain users in on-premises AD, Cloud Azure AD, Office 365.
• Maintain client installations of enterprise Anti-Virus, Spyware and Encryption Applications, DLP, Email Secure Gateways and website filtering.
• Provide administration and support for mobile devices (Android and iPhone).
• Support Remote access technology and multi factor authentication.
• Track computer and software assets and licensing.
• Provide User ID and application access control support.
• Track requests and incident resolution progress through the ticketing system.
• Basic Cyber Security understanding.

Required Qualifications

• Associates Degree in related field or relevant experience.
• 3+ years of relevant work experience
• Good knowledge of Windows 11 OS, MS Office 365 (Outlook, Excel, PowerPoint, OneNote, Word,) SharePoint, OneDrive, Microsoft Exchange, Active Directory and MFA.

Preferred Qualifications

• Certifications strongly preferred.
• Previous customer service or IT helpdesk experience is preferred.
• A+/Network+ certification highly desired
• Knowledge of ITIL concepts, ITIL Foundation Certification a plus
• An opportunity to gain certifications will be provided and expected.
• Experience in the manufacturing sector would also be beneficial.
• Experience using Microsoft Intune.
• Networking experience.
• Printer support and installations.

Benefits

Alene offers a host of competitive benefits for full-time employees, some of which include: Medical, Dental, and Vision with a Healthcare Reimbursement Account, 401(k) with company match, Basic Life Insurance (100% company paid), Employee Assistance Program, Flexible Spending Account, Paid Holidays, Paid Time Off, Tuition Reimbursement and “Alene Gives Back” – our paid volunteer program.

Alene Candles provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Should you require assistance completing this application or during any phase of the interview process, please contact [email protected] or call 614-933-4005 and ask to speak to Human Resources. We will make every effort to accommodate your needs in a reasonable amount of time.