Release of Information Specialist
- Processes requests for the release or disclosure of protected health information (PHI) in accordance with state guidelines and HIPAA law to send out documents within a 30-day timeframe per federal regulations.
- Responds quickly and appropriately to all requestors, assists with filling out paper & electronic forms to request records & provides excellent customer service on the phone and in person.
- Uploads records to secure portals and other secure sites in a timely manner.
- Activation of MyChart accounts & processing requests for records to parents & patients via MyChart, e-mail, fax, mail, or in person.
- Locates and collects electronic and paper records from multiple electronic records systems and calls back paper records from archived storage sources to send a full complete chart upon request.
- Reviews legal documents to establish appropriate legal guardianship for patients.
- Certifies records for legal purposes and acts as a subject matter expert within the organization for ROI purposes.
- Assists with the training and support of new ROI Specialists as needed.
- Is responsible for on-call duties to cover after hours, as assigned by management.
- Experience in ROI & Health Information Management is preferred.
- Experience in a healthcare setting and medical terminology is required.
- Proficiency in MS Office/O365 [Outlook, Excel, Word] and Adobe Acrobat, or similar software is required.
- Experience working at all levels within an organization is preferred.
- Proficient computer skills are required.
- Thorough knowledge of HIPAA laws and regulations is required.
- Must have excellent time management, organizational, and communication skills, and be able to multitask.
- Must demonstrate the ability to work in an independent and task-oriented manner to meet HIPAA deadlines.
- High School Diploma or equivalent is required.
- Commissioned as Notary Public within 6 months of hire is required.
- ROI micro-credential certification through AHIMA (within 12 months of hire) is required.
- Associate degree in HIM or other healthcare related field is preferred.
- RHIT/RHIA credentials are preferred, experience in HIM accepted in lieu of education.
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