Service Technician/Warehouse

Job Description

Job Description

Join Our Team as a Service Technician/Warehouse
We’re seeking a dedicated Service Technician to join our growing team in Mansfield, OH. In this role, you'll split your time between in-shop repairs and mobile service calls, helping customers maintain and repair their commercial-grade pressure washers. This is an excellent opportunity to grow your technical skills in a stable, supportive environment that values professionalism, reliability, and top-tier customer service.

What You’ll Do:

Service & Repair Responsibilities:
• Diagnose, repair, and maintain equipment at customer sites and in our service shop.
• Read and interpret service manuals, electrical diagrams, and technical instructions.
• Use diagnostic tools such as multimeters, pressure gauges, and temperature gauges.
• Complete all necessary paperwork for service calls promptly for accurate billing.
• Document service-related issues and communicate them clearly with dispatch and service managers.
• Work on ladders and at heights when required.

Customer Service & Communication:
• Maintain a professional demeanor with customers and represent the company in a courteous, respectful manner.
• Clearly explain service issues and solutions to customers and team members.
• Exhibit excellent customer service skills and contribute to a positive team environment.
• Follow safety protocols and company procedures on every job.

Operational Support:
• Arrive punctually to scheduled service calls and complete jobs efficiently and thoroughly.
• Work independently or as part of a team under the direction of the Branch Manager or Sales Manager.
• Maintain a clean and organized work environment.
• Assist with documentation, training sessions, and safety meetings as needed.

What You’ll Need:
• High school diploma or GED required; trade school or college education is a plus.
• Minimum 2 years of experience as an HVAC technician or in pressure washer repair.
• Strong electrical background with troubleshooting and diagram-reading skills.
• Valid driver’s license with a clean driving record.
• Ability to lift up to 50lbs and perform physically demanding tasks.
• Strong communication and problem-solving skills.
• Dependable, hardworking, and honest.
• Comfortable using Apple devices (iPhone/iPad) – preferred but not required.
• Industry certifications such as NATE, EPA, etc., are a plus.
• Willingness to attend training seminars and safety classes.
• Must be available for on-call and after-hours service as needed.

What We Offer:
• Commission Opportunities for additional earnings.
• Company Vehicle and Fuel Card provided for service calls.
• Comprehensive Benefits Package:
- 401(k) with company match
- Health, dental, and vision insurance
- Health savings account (HSA)
- Life insurance
- Paid holidays and PTO
- Employee discounts
- Professional development assistance

Be a part of a team where your technical skills are valued and your commitment to customer service makes a difference. If you're ready for a hands-on role with growth potential and excellent benefits, we want to hear from you.

Apply now to become our next Pressure Washer Service Technician!