Lead Services Specialist - Customer Order and Fulfillment

Job Description Summary

The Program Fulfillment Leader will demonstrate accountability for function, business, and strategic objectives. In the role, you will coordinate and expedite the flow of materials (from suppliers and also within departments) according to production schedules. You will plan and schedule material/production needs via collaboration with manufacturing programs and shops as part of the larger integrated product team and communicate across the supply chain to ensure alignment on material needs/constraints.

Job Description

The Program Fulfillment Leader will demonstrate accountability for function, business, and strategic objectives. In the role, you will coordinate and expedite the flow of materials (from suppliers and also within departments) according to production schedules. You will plan and schedule material/production needs via collaboration with manufacturing programs and shops as part of the larger integrated product team and communicate across the supply chain to ensure alignment on material needs/constraints.

Roles and Responsibilities

• Engage with supply chain and manufacturing programs to compliantly drive critical part delivery and allocation calls.
• Work collaboratively with cross-functional teams to ensure short term execution as well as longer term planning to ensure capacity to meet business need in future quarters
• Manage material processes and systems to provide accurate signals, includes data cleanliness requirements (removal of defects/inaccuracies).
• Working with the warehouse for incoming hardware to ensure that part tracking and allocation is accurate in systems.
• Understand system processing at the fulfillment horizon to align to program needs.
• Reviews waterfalls and open orders to manage shortages while building strong relationships with internal supplier management team.
• Communicates program needs clearly and concisely to drive results at internal and external source locations
• Work with warehouse teams (Erlanger or CPLC) to ensure material flow and kitting to align to build plan.
• Ensure operational alignment with production plan and KPIs.
• Understanding inventory transactions and their impact on the MRD signal to optimize inventory and process improvements.
• Develop in-depth knowledge of a technical discipline. Use prior experience and acquired technical expertise to execute policy/strategy.
• Collaborates with internal sourcing management teams and assembly teams to mitigate work-stops while reducing delinquency to achieve 100% OTD
• In-depth understanding of key business drivers; uses this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the area.
• Uses judgment and has ability to propose different solutions outside of set parameters. Uses prior experience and on-the-job training to solve tasks. Has access to technical skills and analytic thinking required to solve problems. Able to utilize multiple sources outside of own team to arrive at decisions.
• Leads and owns several process and standard work improvement projects each year.
• Involved in problem solving and effectively escalates issues when appropriate.

Required Qualifications

• Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 4 years of experience in material planning, fulfillment, supplier delivery, or manufacturing operations)
• A minimum of 3 years of material planning, fulfillment, supplier delivery, manufacturing operations, or relevant work experience

Desired Characteristics

• Experience working in or directly with manufacturing facilities
• Aptitude in GEA materials systems: CAS, Oracle, FOA, AOA, AMT, etc.
• Strong oral and written communication - must be able to deliver clear and concise messages to drive outcomes.
• Demonstrated ability to analyze and resolve problems.
• Ability to document, plan, and execute program needs.
• Proven analytical and organizational abilities
• Ability to effectively manage competing priorities and resolve challenges simultaneously
• Lean/Continuous Improvement experience/mindset
• Ability to hold others accountable and lead via influence
• Humble: respectful, receptive, agile, eager to learn
• Transparent: shares critical information, speaks with candor, contributes constructively
• Focused: quick learner, strategically prioritizes work, committed
• Leadership ability: strong communicator, decision-maker, collaborative
• Problem solver: analytical-minded, challenges existing processes, critical thinker
• Knowledgeable and obtains an understanding of Flight Deck principles.
• Desired: Someone with APICS CPIM Certification
• Production control and materials control manufacturing or operation experience

GE Aerospace offers comprehensive benefits and programs to support your health and, along with programs like HealthAhead, your physical, emotional, financial and social wellbeing. Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach from GE Aerospace; and the Employee Assistance Program, which provides 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Aerospace Retirement Savings Plan, a 401(k) savings plan with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.

GE Aerospace (General Electric Company or the Company) and its affiliates each sponsor certain employee benefit plans or programs (i.e., is a "Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual.

Additional Information

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an Equal Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No