Consumer Driven Services & Leave Administration Manager

Are you looking for a career, not just a job?

At Custom Design Benefits, we are a team built with CARE – Commitment, Accountability, Respect & Integrity, and Excellence. We are a third-party administrator who manages employee benefits for our self-funded clients.

Tasks:

• Develop a trusted advisor relationship with key accounts, customer stakeholders and executives.
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis to achieve a 95% Excellent Rating.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Prepare internal and external documentation/communication materials for assigned customers.
• Manage the implementation process with the customer & internal team members (eligibility, operations, claims, finance, etc.)
• Prepare internal and external documentation/communication materials for assigned customers.
• Work closely with the customer & broker to make sure eligibility, plans, banking, contracts & website are correctly set up.
• Maintain plan profile for all groups (new and existing).
• Stay abreast of industry & government changes affecting the lines of service in CDS (FSA/HSA/HRA etc) & maintain an awareness of existing & developing rules & regulations.
• Forecast and track key account metrics according to team performance objectives.
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Other duties as assigned.

Our Ideal Candidate:

• Excellent Communicator
• Learner
• Critical Thinker
• Problem Solver
• Positive
• Reliable
• Self-Starter
• Achiever
• Team Player

Send your resume to [email protected] to apply today!

Experience with internal and external customer service desired.

Physical Demands and Work Environment: The physical demands and work environment characteristics described here

are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Demands: Job requires sitting up to eight hours a day. Body movement primarily in hand and arm functions associated with normal office activities. Hand and eye coordination, and hand dexterity is required for handwriting and keyboarding over prolonged periods of time. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

• Work Environment: The noise level in the work environment is usually minimal.