Customer Service Representative

About us

Symrise is a global supplier of fragrances, flavors, food, nutrition, and cosmetic ingredients. Its clients include manufacturers of perfumes, cosmetics, food and beverages, pharmaceuticals and producers of nutritional supplements and pet food.

Its sales in the past fiscal year makes Symrise a leading global provider. Headquartered in Holzminden, Germany, the Group is represented by more than 100 locations in Europe, Africa, the Middle East, Asia, the United States and Latin America.

Symrise works with its clients to develop new ideas and market-ready concepts for products that form an integral part of everyday life. Economic success and corporate responsibility are inextricably linked as part of this process.

Symrise – always inspiring more…

Your role

• DUTIES AND RESPONSIBILITIES / ESSENTIAL FUNCTIONS
• R esponsible for managing the customer’s orders on specific accounts (from receipt of orders to product delivery).
• Responsible for resolving customer service issues with a strong sense of urgency to ensure customer retention and satisfaction.
• Develop effective relationship with Customer Accounts to provide support and resolve concerns.
• Develop and maintain effective relationships with internal departments to resolve customer concerns and provide support
• Accurate Customer Order entry and modify as needed
• Maintaining Key account order spreadsheets & related documents
• Maintain and update product pricing in the system as provided by the Sales Account Manager
• Updating customer account profiles
• Process Customer Samples
• Responsible for updating sales department foreast database via contact with customers to obtain accurate data and anticipate future orders (ensuring forecast is updated on a quarterly basis,reviewing weekly as orders are confirmed, monthly review with Sales Account Manager)
• Responsible for entering customer quality event
• Responsible for maintaining the filing of completed shipping packets
• Participation in sales meeting and events as needed
• Provide back-up for other customer service representatives and their assigned accounts.
• Other duties as assigned by Manager

About you

• High School Diploma or equivalent required
• Two Year Business Degree or related field preferred
• Minimum of two years prior customer service experience in a manufacturing environment supporting a sales department
• Strong computer skills and proficiency in SAP, MS Excel, Word, Lotus Notes, Power point and Outlook
• Excellent telephone, organizational, written, and verbal communication skills.
• Ability to always provide customer service in a positive & professional manner.
• Must possess sense of urgency, ability to work on multiple projects and meet deadlines in a fast-paced environment with minimal supervision and changing priorities.
• Must be detailed oriented with attention to accuracy.
• Exhibit excellent problem-solving skills.
• Demonstrated ability to work effectively in a team environment.
• Travel may be required.
• Export experience is a plus.

Our offer

Become part of our open and transparent culture. It will give you the opportunity to flourish and to develop inspiring experiences that contribute to the health and well-being of consumers in 160 countries around the world. Putting our employees in focus fuels our strong company growth above market rates and makes us an excellent place to develop your career.

Come join us and embark on a fascinating journey with Symrise.

If you feel that you fit the above criteria, then please apply by using our online application system. Your application will be treated confidentially.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.