Order Management Team Lead, CTO - Springfield, OH

JOB POSITION SUMMARY

The Order Management Team Lead, CTO. plays a key role in ensuring a positive and seamless experience by supporting all aspects of the order entry and order support process. This position is responsible for responding to internal inquiries related to order processing, tracking, expediting, and special requests. The team leader will investigate and resolve order issues or route them to the appropriate internal workgroup for resolution. This role requires a proactive communicator who can collaborate effectively with all internal stakeholders globally to ensure timely, accurate, and professional responses. The ideal candidate is detail-oriented, solutions-focused, and knowledgeable about business systems and operational workflows.

JOB RESPONSIBILITIES:

• Deliver an exceptional experience by providing prompt, professional, and accurate support for all order-related inquiries.
• Monitor and manage incoming requests through shared communication channels (e.g., central inbox) to ensure timely response and resolution.
• Partner with internal departments globally such as Sales, Logistics, Factories, PDMs, and Operations to resolve order discrepancies or fulfilment issues.
• Manage all concerns, taking appropriate action to ensure satisfaction and continuous improvement.
• Create and maintain workflow and process documentation to support efficient operations.
• Support order tracking and expediting needs as required.
• Participate in team meetings and contribute to overall process improvements and best practices.
• Provide support, training and guidance for order handlers, in addition to global counter parts with any order processing requirements.
• Perform other duties as assigned.

Qualifications

REQUIRED SKILLS & COMPETENCIES:

• Strong service orientation with a positive, can-do attitude.
• Excellent time management, prioritization, and organizational skills.
• Strong problem-solving abilities and attention to detail.
• Effective verbal and written communication skills, including professional email correspondence.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency with Excel, SAP, Markman Configurator and Chain systems preferred.
• Demonstrated ability to manage multiple priorities with accuracy and professionalism.

EDUCATION & EXPERIENCE:

• Bachelor's degree and/or a minimum of 3 years of relevant work experience in customer service, supporting project management, in a manufacturing environment.

Additional Information

What we offer:

Benefits: Medical Plan, Dental, Vision, 401k plan with a match from day one, identity theft protection, accident insurance, travel insurance and so much more!

Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks.

Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service

Holidays: 10 paid holidays per year

Konecranes moves what matters . Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.