Data Analyst (Change/Release Management)

Job Profile

Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Data Analyst for our Release Management team within PNC's Technology organization, you will be based in Strongsville, OH, Pittsburgh, PA, Dallas, TX or Birmingham, AL.

We are seeking a detail-oriented Data Analyst to support our Release Management team. This role blends analytics, reporting, and operational insight to improve change management processes, enhance release visibility, and drive data-informed decision-making across IT and business stakeholders.
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Key Responsibilities

• Develop and maintain dashboards and reports to track change and release performance (e.g., success rates, cycle times, incidents).
• Analyze change management data to identify trends, risks, and improvement opportunities.
• Partner with Change & Release Managers to support governance, compliance, and process optimization.
• Build and manage dashboards in Tableau (or similar BI tools).
• Extract, transform, and analyze data from ServiceNow and other systems.
• Maintain and improve documentation in Confluence (process flows, reporting definitions, metrics).
• Support audit and compliance activities through accurate reporting and data validation.
• Provide insights and recommendations to improve change success rates and release quality.
• Collaborate with cross-functional teams (engineering, operations, PMO).
• Assist with light data engineering / basic development tasks (data prep, scripting, automation).

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Required Qualifications

• Experience in data analytics, reporting, or BI roles.
• Hands-on experience with Change Management or ITIL processes.
• Strong experience in:

o Tableau (or similar visualization tools)
o ServiceNow reporting/data extraction
o Data analysis (Excel, SQL preferred)

• Familiarity with Confluence for documentation and collaboration.
• Basic development/scripting skills (e.g., SQL, Python, or equivalent).
• Strong analytical thinking and ability to translate data into actionable insights.
• Excellent communication skills with both technical and non-technical stakeholders.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description
Provides support to the business and other internal IT organizations regarding data definition standards, architectures, and policies.
Provides support to business users for mining and interpretation of warehoused and operational data.
Plans and performs activities regarding designed data models for systems development.
Resolves metadata and data sourcing problems. Maintains metadata and data dictionaries.
Manages data definitions and data traceability within data repository to improve documentation and coordination.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills Analytical Thinking, Change Management, Competitive Advantages, Data Analytics, Data Mining, Data Science, Machine Learning (ML), Release Management

Competencies Analytical Thinking, Core Application Systems, Data Administration, Database Structures, Data Warehousing, Effective Communications, Information Assurance, Logical Data Modeling, Query and Database Access Tools, Requirements Analysis

Work Experience Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education Bachelors

Certifications No Required Certification(s)

Licenses No Required License(s)

Pay Transparency
Base Salary: $45,000.00 – $109,365.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window
Generally, this opening is expected to be posted for two business days from 05/07/2026, although it may be longer with business discretion.

Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com .

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [email protected] . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.