Service Business Development Representative

Job Description

Job Description

Join Mark Porter Auto Group as a Service Business Development Representative, where you will be a vital part of our team in the picturesque town of Pomeroy, Ohio. Here, we combine the charm of local service with an inviting atmosphere to offer our customers an unparalleled experience. Mark Porter Auto Group is renowned for its commitment to providing top-notch customer service and high-quality automotive solutions.In this role, you will have the opportunity to foster genuine relationships with our clients, ensuring their needs are met with a friendly and professional touch. You will play a key role in driving customer satisfaction and retention by working closely with the service department to coordinate appointments and provide proactive outreach to our valued clients. This is an in-office position that encourages engaging interactions and collaboration, ensuring each day is as rewarding as it is productive.At Mark Porter Auto Group, we value enthusiasm and dedication, rewarding those who bring positivity and initiative to their work. Join a team that prides itself on a warm, welcoming environment where every team member is valued, and together, we create exceptional experiences for our customers. Apply now and be a part of our positive and inviting team!

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Hands on Training

Retirement Plan

Customer Interaction: Respond promptly and effectively to client inquiries and service requests.

Appointment Scheduling: Coordinate and arrange service appointments, ensuring convenience for customers.

Service Promotion: Actively promote service offers, upselling where appropriate to enhance customer value.

Database Management: Accurately update and maintain customer records in the database.

Team Collaboration: Work seamlessly with service staff to ensure a smooth operation and high-quality service delivery.

Feedback Gathering: Collect customer feedback for continuous improvement in service offerings and customer experience.

Reporting: Prepare routine reports for management on service metrics and customer interactions for informed decision-making.

Experience: Minimum of 1 year in a customer service or call center role, preferably in the automotive industry.

Communication Skills: Excellent verbal and written communication skills are essential.

Problem-Solving: Ability to quickly understand customer needs and provide effective solutions.

Multitasking: Capability to handle various tasks simultaneously while maintaining high customer service standards.

Tech-Savvy: Proficient in using CRM software and other relevant technology.

Availability: Must be able to work in Pomeroy, Ohio, with no remote work options available.

Professionalism: Maintain a positive and approachable demeanor at all times.

Flexibility: Willingness to work occasional weekends or evenings as needed.