Sales Assistant

Job Description

Job Description

We are looking for a detail-oriented Sales Assistant to support customer orders and provide responsive service from our Aurora, Ohio location. This position plays an important part in keeping order records accurate, resolving issues efficiently, and helping customers receive timely information about products and deliveries. The ideal candidate is organized, communicates well across departments, and is comfortable managing multiple tasks in a fast-paced sales environment.

Responsibilities:
• Review incoming orders carefully to confirm pricing, quantities, and customer-entered information are accurate before processing.
• Build positive, dependable relationships with customers by providing attentive service and consistent follow-up.
• Maintain accurate customer account records within company systems to support reliable order management and reporting.
• Investigate shipment concerns, order issues, and related discrepancies, then coordinate timely solutions with customers and internal teams.
• Respond to product questions by supplying clear, helpful information that supports customer decision-making.
• Partner with shipping teams to align delivery timing, organize combined shipments, and help ensure orders move out as scheduled.
• Work with accounting personnel to address account adjustments, including credits and debits, with accuracy and professionalism.
• Coordinate with purchasing and production staff to confirm product availability and keep customers informed of order status.
• Track inventory-related updates and alert product management when stock levels indicate a potential shortage.
• Adapt to updated systems, revised processes, and evolving order workflows, including changes involving data updates and record integration.• Experience supporting sales operations, inside sales, or customer-facing order management activities.
• Ability to communicate effectively with customers and collaborate with cross-functional teams.
• Strong attention to detail when reviewing orders, account information, and transactional records.
• Comfort handling both inbound customer inquiries and outbound follow-up related to orders and service needs.
• Problem-solving skills with the ability to resolve discrepancies in a timely and detail-focused manner.
• Proficiency using business systems and learning new tools, processes, and reporting methods.
• Organizational skills that support managing multiple priorities in a deadline-driven environment.