Service Advisor

Job Description

Job Description

Lexus of Toledo is a luxury dealership offering many options to the luxury automobile customer. Our Service Department is a specialized shop looking for an experienced Service Advisor.

If you are a career minded professional with character and great customer service skills, we want to talk to you!

SUMMARY: A Service Advisor is the first point of contact in the service lane. They are responsible for greeting the customer, consulting on service needs, estimating costs, and selling service repairs. The ideal candidate will have excellent customer service and communication skills. Additionally, they will have a strong understanding of automotive technology and the automotive industry.

RESPONSIBILITIES:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers
• Process customer’s payment
• Maintaining positive customer relationships in order to ensure repeat business

REQUIREMENTS:

• Proven record of achieving exceptional customer satisfaction
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is preferred
• Above average energy level
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Reynolds and Reynolds computer experience is a plus

WE OFFER:

• Medical, dental, and vision insurance
• 401(K) Retirement Plan with Percentage Match!
• Custom and competitive wages
• Paid vacation
• Paid holidays
• Provided uniforms
• Continued factory paid training
• Employee purchase plan