Service & Support Technician

Service and Support Technician (Industrial Battery Systems)

About the Role:
The Service and Support Technician provides hands-on technical service and customer support for industrial battery chargers and lithium-ion energy systems. This position focuses on troubleshooting, repairing, and maintaining equipment while ensuring outstanding customer satisfaction. The ideal candidate is a technically skilled problem solver who enjoys working in the field, supporting clients, and improving system performance through proactive maintenance and expert diagnostics.

Responsibilities:

• Provide technical support and field service for industrial battery chargers and lithium-ion systems.

• Perform on-site diagnostics, repairs, and preventive maintenance at customer locations.

• Assist with installations, commissioning, and system start-ups.

• Document service activities, repairs, and test results in the service management system.

• Collaborate with engineering, production, and quality teams to resolve technical issues.

• Identify opportunities for process improvement and communicate feedback to internal teams.

• Train customers on equipment operation, safety procedures, and maintenance best practices.

• Maintain tools, test equipment, and company assets in accordance with safety and quality standards.

Qualifications:

• Associate degree in Electrical Engineering, Electronics, Mechatronics, or a related technical field.

• Minimum 2 years of experience in technical support, maintenance, or field service roles, ideally with industrial or battery systems.

• Strong electrical troubleshooting and diagnostic skills, including use of multimeters and related tools.

• Solid understanding of electrical schematics, circuits, and system components.

• Excellent communication and customer service skills with a professional, solution-oriented approach.

• Proficiency in Microsoft Office and familiarity with service documentation systems.

• Ability to travel domestically as required for on-site service calls.

Desired Qualifications:

• Experience servicing industrial power systems, energy storage, or battery charging technology.

• Knowledge of lithium-ion technologies and electrical safety protocols.

• Ability to work independently in the field with minimal supervision.

• Strong organizational and documentation skills.

• Demonstrated commitment to customer satisfaction and continuous improvement.