Window & Door Service Specialist

Job Overview:

Infinity Replacement is Marvin’s dedicated window and door replacement business, focused on bringing premium fiberglass products and expert craftsmanship directly to homeowners. We’re growing in the Cleveland, OH market and looking for an experienced installer who wants to use their skills in a more stable, customer-focused service role—without daily full installs.

As a Window & Door Service Specialist, you’ll be the go-to expert handling post-install service and warranty work on Infinity windows and doors. This role is ideal for a seasoned installer who understands how windows should be installed, can diagnose issues efficiently, and takes pride in delivering quality work the right way. Instead of rushing from install to install, you’ll work independently, manage your service route, and solve real-world installation and product issues—backed by Marvin’s products, training, and support team. You’ll represent Infinity in customers’ homes, applying your hands-on experience to repairs, adjustments, and service corrections while ensuring every homeowner feels confident they chose Marvin.

Highlights of your role:

• Provide post-sales support for Infinity windows and doors.
• Professional, timely communication with all customers and Infinity Replacement support staff that will allow us to fulfill our mission of providing an outstanding customer experience.
• Efficient time management, route planning and service job scheduling that meets our stated service goals and the needs of our targeted customer.
• Clear, concise job-site documentation that provides insight to the inside support staff to facilitate timely closure of all service requests.

Why Installers Like This Role

• Use your install knowledge without full daily installs
• Company vehicle, tools, and laptop/iPad provided
• Consistent weekday work and clear scheduling
• Autonomy in the field—trusted to make decisions
• Premium products you can stand behind
• Hourly pay: $29–$32/hr based on experience

If you’re an installer who’s tired of the grind but still wants to work hands-on and be valued for your expertise, this role gives you that next step.

You’re a good fit if you have (or if you can):

• Dependable, proven work ethic and a self-starter.
• Excellent social skills; ability to deliver a difficult message and manage customer expectations.
• Excellent computer skills
• A positive can-do attitude with the ability to think outside the box to resolve service issues.
• Make sound decisions that impact the company from a financial standpoint.
• Excellent organizational skills to effectively handle weekly work schedules.

We also want to make sure you have:

• High school diploma or equivalent experience
• Shown experience with installing replacement windows and doors.
• Excellent driving record and valid driver's license on an ongoing basis
• Ability to meet physical requirements of position including lifting up to 75 pounds, climbing ladders and scaffolding.

We invite you to see yourself at Marvin:

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.

For more than a century, we’ve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors.

Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!

Some of our unique and most popular benefits include:

• $300 annual wellbeing account to spend on what helps you feel happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing – recognizing everyone’s contribution to Marvin’s success
• Giving at Marvin – participate in organized volunteer opportunities
• Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships

Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!

Marvin is an equal opportunity employer:

Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at [email protected].

#infinity

Compensation: $29 - $32 per hour, pay based on experience