Warehouse Operations Specialist (Cincinnati)
**Key Responsibilities:**
- Assist local parcel delivery operations, such as sorting, pickup, and dispatch.
- Forecast driver’s needs, plan DSP driver routes, and recruit/interview drivers.
- Assign tasks to frontline and outsourced warehouse staff, enhancing team cohesion.
- Troubleshoot operational issues, learn our internal warehouse/logistics software, and perform data handling tasks.
- Generate daily pickup tasks, review, and distribute them to the dispatch team.
- Collaborate across departments to allocate driver resources effectively. Address vehicle breakdowns, driver absences, and other disruptions.
- Communicate task changes with third parties and assist drivers in resolving issues during pickup and delivery.
- Manage exception handling and complaints, including delays or missed pickups. Work with customers and internal/external teams to ensure timely resolutions and close service loops. Track recurring issues and provide process improvement suggestions.
Requirements
- Fluent in both Chinese and English (written & spoken).
- Must have legal work authorization in the U.S. Proficient in Excel and data analysis tools.
- Strong communication skills with the ability to collaborate across dispatch, drivers, warehouse, and customer service teams.
- Able to multitask under pressure while maintaining professionalism.
- Comfortable with phone and email communication.
- Customer service or warehouse/logistics experience is a plus.
- No extensive prior experience required for this specialist role. If you are detail-oriented, responsible, and have solid communication skills, this role is a great fit.
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