E-Commerce Coordinator, Sylvania, Ohio

Join a well-established, community-focused retail business in Westerville, Ohio as a part-time E-Commerce Coordinator. This role offers the opportunity to be an integral part of a collaborative team, helping to expand the company’s digital presence while supporting in-store operations. The company values creativity, organization, and initiative, providing a supportive environment where your contributions directly impact both online and in-store customer experiences. If you are passionate about e-commerce, enjoy working in a dynamic retail setting, and are eager to help bridge the gap between physical and digital sales, this position is an excellent opportunity to grow your skills and make a meaningful impact.

Responsibilities

• Prepare, photograph, and upload inventory to the online store, ensuring all listings meet company standards.
• Organize and manage inventory for the online shop, maintaining accurate records and efficient storage systems.
• Develop and implement best practices for inventory management and organization.
• Respond to customer service inquiries via email, including handling returns and providing timely, professional communication.
• Prepare items for shipping, ensuring quality packaging and adding personalized touches such as handwritten thank you notes.
• Coordinate packaging and shipping of outgoing products, including transporting fulfilled orders to shipping facilities as needed.
• Order necessary materials and supplies to support online operations.
• Merchandise products on the sales floor after online uploads are complete.
• Analyze Shopify reports to identify trends and opportunities to improve online marketplace performance.
• Drive online sales and work towards meeting or exceeding established sales goals.

Qualifications

• Experience or coursework in photography, e-commerce, technology, social media, or merchandising is a plus.
• Familiarity with online merchandising and social media platforms such as Facebook and Instagram.
• Excellent communication skills for effective collaboration with team members, management, and customers.
• Ability to work a flexible schedule based on business needs.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Exceptional time management skills to ensure timely and accurate order fulfillment.
• Proactive approach to addressing and resolving product, service, and marketplace issues.
• Ability to analyze reports and dashboards to gain insights into marketplace performance.
• Physical ability to perform tasks such as typing, bending, reaching, lifting up to 40 pounds, and transporting orders to shipping facilities.
• Visual acuity and coordination for inspecting and photographing items for online posting.