IT Support and/or Help Desk Support | 8:00 AM - 4:30 PM | Sat and Sun are required | Days Off: Two d

Job Description

Job Description

IT Support and/or Help Desk Support

Information Systems

Licking Memorial Health Systems (LMHS) is a leading, non-profit healthcare organization, passionately dedicated to improving the health and well-being of our community. With a history dating back to 1898, LMHS remains a cornerstone of healthcare excellence, catering to the evolving needs of Licking County. Our cutting-edge facility provides a comprehensive spectrum of patient care services, from life-saving emergency medicine to the comforting embrace of home healthcare, with a unique range of specialized medical services, including cancer, heart health, maternity, and mental wellness.

When you join the LMHS team, you become a vital part of your local community Hospital. Working at LMHS is not just a job, it is a unique opportunity to directly impact the health and well-being of your friends, family, and neighbors. You will be providing care in a place in which you are personally connected, where the impact of your work extends beyond the Hospital doors and into the heart of our community. Our commitment to diversity, equity, and inclusion ensures that every member of our community is served with respect and compassion. Join us in our mission – dedicated to patient safety, utilizing state-of-the-art technology, and with a passionate team of highly trained and compassionate individuals who strive to improve the health of the community.

Position Summary:

Provide hands on technical support for all supported applications & hardware technologies. Enter customer issues into tracking system. Resolve customer issues and close ticket or escalate to appropriate individual or group. Address moderately complex to complex issues. Configure and install new hardware and applications. Responsible for desktop patching, implementing whitelisted applications, account management, USB key approvals, & testing of new software. Previous healthcare experience preferred. This position could be hands on support, phone support or combination of both. This is dependent on chosen applicant’s abilities.

Responsibilities:

• Proven ability to build, support, troubleshoot and maintain the following:

• • PC Desktops, Notebooks, Tablets
  • Microsoft OS (Win7 and Win10)
  • Laser and Ink Jet Printers
  • All in One Printers
  • Document Scanners
  • Thin Clients (VDI)
  • SCCM Operating System Development
  • Knowledge of Apple Devices including Phones, iPads, and Mac Notebooks helpful or willingness to learn these products.

Requirements:

• High school diploma or equivalent.
• 2+ years demonstrated work experience of help desk or desktop hardware/software support.
• Proven ability to fix moderate to complex issues related to hardware and software.
• Ability to work independently and in a team environment.
• Position includes being on-call rotation for evenings, weekends, and holidays.
• Must live within 30 minutes from office for on-call rotation.
• Work requires travel within Licking County and may require use of personal vehicle.
• Must be able to lift and move up to 50 lbs.
• LMH is accredited by DNV and TJC, and as such, may require specific annual education related to specialty certifications and standards.

Licking Memorial Health Systems is an equal opportunity employer and maintains compliance with all state, federal, and local regulations. Licking Memorial Health Systems does not discriminate against applicants because of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors protected by law.