Data Science Senior Associate - Connected Commerce

Join our Connected Commerce Analytics team and unlock opportunities to shape the future of data-driven decision making. As a Cross Commerce Data Science Senior Associate, you will drive impactful analytics projects, collaborate with diverse teams, and deliver insights that fuel business growth. Experience career mobility, develop your skills, and contribute to innovative solutions that enhance customer engagement. Be part of a team where your expertise makes a difference and your ideas are valued.

As a Data Science Senior Associate in the Connected Commerce Analytics team, you will generate actionable insights to drive portfolio growth, inform product design and marketing tactics, and enhance the customer experience. You will work closely with Product Owners, Strategy Leaders, and cross-functional teams to uncover opportunities for greater cross commerce connectivity. Your work will help shape the analytics strategy and deliver measurable impact to the business. We value your ability to solve complex problems and communicate findings effectively. Join us to make a meaningful contribution to our team and the wider community.

Our team supports advanced analytics projects across various functions, channels, and products. You will have the opportunity to work on innovative solutions, optimize customer lifecycle strategies, and develop key performance indicators for executive decision-making. We foster a culture of creativity, collaboration, and continuous improvement. Your role will be pivotal in driving analytics excellence and supporting compliance with regulatory requirements.

Job responsibilities

• Lead analytical projects, developing, planning, and executing both individually and in teams.
• Manage evolving requirements and ambiguity with strong problem-solving and client engagement skills.
• Partner with Product, Strategy, Technology, and Design teams to prioritize analytics roadmaps.
• Integrate data discoveries into business operations.
• Synthesize findings and present actionable recommendations to senior executives.
• Deliver practical data insights in a compelling manner.
• Analyze, measure, and optimize customer marketing investments and tactics across multiple channels.
• Apply advanced analytics capabilities such as test design, modeling, NLP analysis, segmentation, and optimization.
• Define business KPIs and measurement frameworks.
• Develop dashboards, reports, and visualizations for executive consumption.
• Ensure compliance with established controls and regulatory requirements in all analytics activities.

Required qualifications, capabilities, and skills

• Bachelor's degree in a quantitative field such as Statistics, Math, Economics, Finance, Operations Research, Data Science, or Physics.
• Five years of experience in business analytics roles including digital, customer, marketing analytics, sales analytics, or business insights.
• Proficiency in SQL, Snowflake, R, Alteryx, and Tableau.
• Exceptional analytical, technical, and statistical skills.
• Ability to synthesize diverse information, develop strategies, and make decisions.
• Superior written and oral communication skills.
• Ability to convey complex information simply and clearly to senior business leaders and diverse audiences.
• Strong time-management skills and ability to manage multiple projects.
• Ability to prioritize work across multi-disciplinary teams.
• Strong financial and reporting acumen with understanding of key drivers of credit card profit and loss.

Preferred qualifications, capabilities, and skills

• Master's degree in a quantitative discipline or MBA.
• Considerable background in consumer segmentation, customer profiling, and data mining.
• Experience in financial services.
• Demonstrated adaptability and emotional intelligence.
• Strong conflict resolution skills.
• Ability to align diverse views and influence cross-functional teams.
• Self-starter with out-of-the-box problem-solving skills.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans