IT Help Desk Specialist POST NUMBER: 442553
The Help Desk Support Specialist will assist with troubleshooting, diagnosing, and resolving technical issues related to hardware, software, networking, and other IT-related problems. The role will require strong communication skills, problem-solving abilities, and a willingness to learn in a fast-paced environment. Location: Hybrid - Columbus, OH
Compensation: $20-25/hour (intent to hire FTE)
Key Responsibilities:
- Provide first-line support for users by phone, email, or chat.
- Troubleshoot and resolve technical issues related to software, hardware, and networking.
- Document all issues, resolutions, and actions taken in the help desk system.
- Escalate unresolved issues to higher-level support teams or specialized technicians.
- Assist in the setup, configuration, and maintenance of computer systems, hardware, and software.
- Perform routine checks and maintenance tasks for systems and network.
- Ensure timely resolution of user inquiries and follow up on open tickets.
- Maintain a positive customer service attitude and provide helpful guidance to users.
- Stay updated on common IT issues, solutions, and tools.
- Education: Associate degree in information systems or similar preferred; High School Diploma or equivalent required
- Working knowledge of ticketing systems, preferably Freshservice
- Exposure of Active Directory management, including password resets and account updates
- Familiarity with security access systems like EntraPass Web
- Basic troubleshooting skills for phone systems and email security tools like Mimecast
- Ability to provide user support and training for conference room equipment
- Knowledge of VPN software installation and troubleshooting, especially Global Protect
- Excellent communication and customer service skills
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
Recommended Jobs
Careers
Careers Muskingum University values the exchange of diverse perspectives in its educational programs. Muskingum actively seeks out and welcomes faculty, administrators, and staff who are committed t…
Medical Assistant/CMA/RMA
Medical Assistant (CMA/RMA) - Dresden, OH (#TE1019) Location: Dresden, OH Employment Type: Full-time Hourly Rate: $36,000 - $51,000 annually Position Overview: Serve as a vital cli…
Academic Tutor
Job Description Job Description Tutor Me Education is reshaping how students learn. We are looking for experienced tutors and teachers to provide 1:1 or group instruction to students all across…
Emergency Medicine Physician in Circleville, OH
Further your career in emergency medicine with TeamHealth. Deliver safe, high-quality patient care as a physician in our emergency department (ED) team at OhioHealth Berger Hospital. You'll be able t…
Team Member
Job Description Job Description Job Description: Memorize the training material and be able to explain the health benefits of the ingredients and the food to customers in an upbeat and informa…
Automotive Sales Consultant
Automotive Detail Lot Attendant If you're serious about your career, then rest assured you've come to the right place. You'll find the opportunities, resources, and support you need to grow and…
Product Manager I - Hardware Innovation
Company Description About Avery Dennison Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible™ products …
Hospital | RRT
Locum Tenens Registered Respiratory Therapist (RRT) – NICU Night Shift Jobs in Columbus, Ohio Advance your respiratory therapy career with a rewarding locum tenens Registered Respiratory Therapist …
Equipment Operator, Construction
Job Description Job Description Job Profile Job Title: Equipment Operator, Construction Department : Construction Reports To: VP Construction Employment Status : Full-ti…
Oil & Gas Title Attorney (Appalachia)
About Us Founded in 2013, Oliva Gibbs is a client-focused law firm that specializes in serving oil and gas companies nationwide. With offices strategically located in Houston, Columbus, Lafayette,…