Business Operations Analyst

Job Description

Job Description

First for a reason:

At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to offer.

Provide support and be involved in development of various business initiatives with limited supervision. Role will require custom reporting for operational business analytics utilizing Power BI, Excel, and Tableau. Must develop a strong comprehension of operational business functions, terminology, and current key performance metrics. Must understand how to use that knowledge to solve for and improve upon analytical business requirements. Role will help to communicate procedures and be able to deliver support on best practices and procedures.

Major Responsibilities

• Create and analyzes monthly, quarterly, and annual reports utilizing PowerBi, Excel, and Tableau to ensure progress related directly to organization projects and looking for areas of opportunity for improvement
• Develops analysis on all facets of operations, retrieving and using data across multiple systems
• Assists with and contributes toward development of performance strategies
• Development of standard operating procedures and training material for organizational projects (new and existing)
• Prepare and compile analysis of trends across organization
• Support of driver coaching procedures and operational tools by providing quick, clear responses to operations
• Develops and supports implementation of training focused on field operations
• Tracks and monitors data analytics to identify trends, gaps, or omissions in current operating locations' performance
• Assists Regional Operational Coaches on an as needed basis
• Additional responsibilities as needed by business

• Bachelor's degree or equivalent experience

• Excellent customer service and interpersonal skills, solid listening skills and inquisitive
• Strong oral and written communication skills
• Proficient in Microsoft Office applications (e.g., Excel, Word, PowerPoint)
• Experience with Tablau and PowerBi, capacity to create, edit and publish reports
• Strong analytical and reasoning skills
• Strong business background in financial, strategic, and organizational analysis
• Ability to multi-task and adapt to change quickly. Must flourish in fast-paced, complex environment
• Attention to data details, and efficient at problem solving
• Preferred experience with field level operations, transportation experience is a plus

• Incumbent must be able to move about the office and between floors; utilize standard office equipment; access filing system/cabinets; and communicate effectively and efficiently in person or by telephone.
• At home office space and internet/wi-fi capabilities are required.
• Required Travel - Approximately 30% of time

In the state of Washington, all technician and driving positions, including but not limited to van drivers and any other position requiring employees to drive a company-owned vehicle, are considered safety-sensitive and are therefore subject to drug and alcohol testing, including cannabis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request -Chance-Hiring-law-poster.pdf.