Ticket writer

About Us


We are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizations—MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Sportsbook, Borgata online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms.


We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our goals as a company. We strive to create a culture of empathy where our employees feel valued, heard, and comfortable bringing their authentic selves to work. We want to build a product and a workplace that reflect the communities we serve so we approach our work fearlessly, take responsibility when we get it wrong, and ante-up again. We play to win, and we are all-in together.


We were recognized as one of Glassdoor’s “Best Places to Work”.

Location

Cincinnati, OH (Fully Onsite)

About the Role

Sportsbook Writers are to provide high-quality, best-in-class customer service while writing fast and accurate sports wagers for customers. It is key to follow all rules and regulations, policy and procedures, and to maintain a cash drawer with accuracy.

Responsibilities

• Deliver and maintain best-in-class customer service with a focus on customer acquisition and retention and through a positive, friendly manner

• Assist customers with property related items, including but not limited to, seating, F&B assistance, and kiosk wagers

• Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensure compliance related to applicable jurisdictional gaming statutes and regulations

• Create and enter player tracking cards

• Maintain and balance a till for use in issuing and redeeming tickets and vouchers for assigned shift, following all established cash-handling policies and procedures

• Ensure compliance with all regulatory controls of specific state gaming agencies

• Stock sportsbook Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean and representative of the brand

• Explain wagering rules, including betting lines and odds, and procedures to customers

• Assist customers with all digital related app wagering items, including but not limited to, deposits, withdrawals, registrations and customer service escalations

• Ensure the protection of customer rewards and adherence to credit lines

• Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity

• Partner with Customer Service to solve customer issues as needed

• Perform other job-related duties as requested

Essential Functions

• Desire to gain knowledge of sports wagering systems, sports markets and odds

• Must be able to stand, walk, bend, reach, lift to 10 pounds without assistance, and operate computers and other technological devices for extended periods of time

• Must be able to create and maintain a customer service environment which focuses on attracting and retaining customers, creating positive experiences, and solidifying our brand

• Must have the ability to adjust to and embrace change while working in a fast-paced and constantly evolving environment

• Must have the ability to listen to and understand other people's needs through interpersonal skills focused on teamwork

Qualifications

• Ability to gain and maintain a Gaming License through the proper regulatory body

• At least 21 years old

• Must be able to stand or sit, and operate computers and other technological devices for extended periods of time

• Minimum six (6) months of cash-handling experience with basic math skills

• Basic computer and reservation software skills

• Excellent customer service skills and interpersonal skills with the ability to communicate effectively

• Strong ability to escalate potential complaints and business risks

• Ability to work as a part of a team in a high-stress and high-volume environment with attention to detail

• Ability to work in and adapt to a dynamic and frequently changing environment

• Ability to maintain professional, neat, and well-groomed appearance, adhering to department and company brand standards

Compensation

The hourly pay range for this position is $18.00 to $21.10. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. This positions is also eligible for participation in a performance-based bonus plan.

Gaming Compliance & Licensing Requirements


As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification.


In addition, candidates must comply with and support the company's responsible gambling policies, procedures and initiatives.

About Our Culture


Building BetMGM from the ground up takes effort, energy, and teamwork, but that’s what will make leading this industry all the more satisfying. We stay focused on our main goal with the help of these four company pillars:



Believe in Your Game – Take your shot! There’s a freedom to explore ideas usually only start-ups are lucky enough to experience.



Backed by the Best - With our expertise—merged with that of our world-class investors—we have the opportunity to take this business, and ourselves, farther than anyone has ever imagined.



Do What’s Right - We operate with clarity and simplicity, always doing the right thing by our customers and each other, standing shoulder to shoulder every day.



Hustle Hard - Our combined commitment and ambition is what drives us to create some of the most innovative products in the industry.

What We Offer


As a valued employee, we’re committed to giving you the resources and support you need. We offer Medical, Dental, Vision, Life Insurance, Commuter Benefits, Paid Time Off, Holidays, Employee Resource Groups and more!


Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. The position is also eligible for an annual bonus.

BetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination-free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants.


We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our company goals. So, we are committed to an inclusive culture for all and empowering our employees to thrive in meaningful careers. At BetMGM, we play to win, and we are “all in” together. If your experience looks a little different from what we’ve identified and you think you’ve got what it takes, we’d love to learn more about you.


If you need assistance or accommodation with your application due to a disability, you may contact us at [email protected].

This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time.