ServiceNow Architect - ITAM & CSM
Our client, a growing ServiceNow partner, are hiring a ServiceNow Architect expertise in IT Asset Management (ITAM) and Customer Service Management (CSM) to join their team in Ohio. The successful candidate will lead the design of scalable, high-impact solutions while providing strategic guidance to technical teams and driving the evolution of their customer’s ServiceNow environments.
Responsibilities
Design and implement tailored ServiceNow solutions, workflows and system integrations to meet client objectives.
Lead and mentor implementation teams, promoting adherence to best practices and high-quality delivery.
Analyze stakeholder requirements and translate them into effective technical solutions.
Manage full project lifecycles, ensuring timely, on-budget delivery that meets or exceeds expectations.
Customize ServiceNow modules using scripting and platform tools to enhance functionality.
Provide training and knowledge transfer to end users and internal teams for successful adoption.
Create and maintain comprehensive documentation covering design, configuration and support processes.
Skillset
At least three years of practical experience in ServiceNow architecture and solution delivery.
ServiceNow Certified System Administrator (CSA) and at least two Certified Implementation Specialist (CIS) certifications (e.g. ITSM, CSM).
Strong skills in JavaScript, HTML and CSS, with hands-on experience using ServiceNow scripting tools.
In-depth understanding of ITIL frameworks and demonstrated experience integrating ServiceNow with external systems.
Proven track record of managing complex ServiceNow projects across diverse teams and business functions.
Strong analytical, communication and leadership skills.
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