General Manager

Job Description

Job Description

*Opportunity for promotion*

Company Overview

Established in 1929, Heinen’s is a leading, family-owned grocery retailer known for its premium-quality products and outstanding customer service. Now in its fourth generation of family leadership, Heinen’s operates 23 locations—19 in the Cleveland, Ohio area and 4 in the Chicago, Illinois market—supported by two distribution warehouses, a food production facility, and a corporate office located in Warrensville Heights, Ohio.

Our culture is rooted in an associate-first philosophy , placing a strong emphasis on the well-being, development, and quality of life of every team member. We offer competitive compensation, professional development and leadership training programs, paid time off, and flexible scheduling designed to promote a healthy work-life balance.

Job Summary

The General Manager (GM) is a key strategic leader responsible for driving long-term growth, leading store operations, and ensuring high performance across associate engagement, customer satisfaction, and financial outcomes. Serving as a cultural ambassador, the GM collaborates with cross-functional teams to uphold Heinen’s values and deliver on the brand promise known as the “Heinen’s Mystique.”

Key Responsibilities

• Foster a positive, high-performing work environment that supports associate engagement and development.
• Analyze associate engagement and customer satisfaction (OSAT) data to develop and implement action plans.
• Manage store-level financial performance, identifying areas for improvement to meet or exceed targets.
• Lead the execution and follow-through of Store Improvement Plans (SIPs).
• Coach and develop Store Directors and Customer Service Managers through individualized growth plans and performance reviews.
• Identify, mentor, and advance high-potential talent within the organization.
• Ensure seamless implementation of corporate strategies and initiatives at the store level.
• Collaborate with Market Managers and corporate departments to solve operational challenges and drive results.
• Demonstrate proficiency in P&L management, customer satisfaction (SMG), associate engagement, and merchandising strategies.

Qualifications

• Current Store Director or a minimum of 5 years of multi-unit or store leadership experience.
• Demonstrated ability to make sound decisions in fast-paced, evolving environments.
• Strong communication skills with the ability to influence at all organizational levels.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Teams, PowerPoint).
• Exceptional analytical, problem-solving, and team-building capabilities.
• Flexibility to work varied hours, including evenings and weekends, as required.
• Willingness to relocate within store locations based on organizational needs.

Benefits Information

1. Retirement Plan
   • Company-sponsored 401k plan for eligible full-time and part-time associates. 5% company match.
2. Healthcare Benefits
   • Medical and Pharmacy coverage for full-time associates.
   • Flexible Spending and Health Savings Account options, as well as Commuter Benefit options.
   • Company-provided Dental and Vision coverage for full-time and part-time associates.
3. Paid Time Off
   • Paid Time Off, including paid sick time.
4. Insurance
   • Company-paid life, short and long-term disability insurance.
5. Work-Life Balance
   • Flexible schedules.
   • Biweekly scheduling for better work predictability.
   • Closed on 7 major holidays.
6. Growth and Development
   • Daily professional development and growth opportunities, including leadership development for all associates.
7. Wellbeing
   • Company-provided associate assistance program.
   • Family, Parental and Personal Leave options.
8. Discounts
   • 20% discount on Heinen's products.

Heinen’s, Inc. provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state, or local law.

Sunday through Saturday schedule. Shift dates and times vary.
Full-time, 40 hours per week.