Customer Service Representative- 3rd shift

Job Description

Job Description

Job Description: Customer Service Representative (CSR)
Primary Responsibilities:
•
Communicate with co-workers and direct Supervisor to receive instructions and coordinate activities
•
Manage communication processes; answering multi-line phone system and ensuring timely response of customer emails
•
Maintain a clean, work environment placing all items in an orderly manner
•
Operate within the documented QMS (Quality Management System)
•
Coordinate finished goods shipment to meet customer standards
•
Enter order information directly into the system accurately and on a timely basis
•
Notify/Communicate with customers with any issues with shipment or scheduling
•
Follow all standard operating and rules of thumb procedures for shipments and depletions of customer inventory
•
Consulting with clients about their shipping needs and making recommendations about how best to meet those needs
•
Provide assistance and follow up on any Advance Shipping Notification (ASN)
•
Collaborate with the warehouse team to create customer orders and fulfill customer requests
•
Prepare a Bill of Lading for all shipping customers for the type, quantity, and destination of products transported out of the warehouse
•
Utilize customer portals to provide comprehensive data on their shipping and operational information
•
Create customer orders for the warehouse team
•
Work with carriers to schedule appointments, communicate load status, etc.
Knowledge/ Skill Requirements:
•
Must be able to follow written and oral instructions
•
Possess above average communication skills
•
Basic math and counting skills
•
Be a self-starter, ability to work under minimal supervision
•
Must have aptitude to use and operate a computer including basic email functions and Excel

Ability to work in a fast-paced environment
•
Ability to multitask
•
High School Diploma or GED preferred

Physical Demands:
The physical demands described here are representative of those that must be met or will be encountered by the employee while performing the essential functions of this job.
•
Ability to multitask and handle crisis situations in a calm and effective manner.
•
Majority of the time spent at work will be in an office setting, sitting at a desk.
•
Sitting for long periods of time.
•
Minor lifting of office supplies, storage boxes.

IND1

Full-Time