Loan Operations Escrow Administrator I

Build Your Future Here:

Thinking of changing jobs or starting your career at a growing company with an award-winning culture? Well, you are in the right place. Join us on our journey to being the Best Community Bank in America. Our motto is Working Together. Building Success. and by joining Peoples Bank, we will work together to help you achieve your career goals, just like we help thousands of clients reach their financial goals.

Peoples Bank is one of the largest 150 banks in the United States with 130 full-service bank branches in Ohio, West Virginia, Kentucky, Virginia, Washington D.C. and Maryland. We also have Specialty Finance offices in Minnesota, Missouri and Vermont. Peoples Bank prides itself as a community bank and dedicates its resources to improving our communities. The Peoples Bank Foundation has donated over $8 million to local organizations since its inception in 2003.

We are proud to share national accolades that celebrate our company culture and recognize us as a great place to bank and work:

• American Banker Best Banks to Work For in 2021, 2022, 2023, 2024 and 2025
• Top Workplaces USA national award in 2022, 2023, 2024 and 2025
• Newsweek's America's Best Banks 2023 and 2024
• Newsweek’s America's Greatest Workplaces 2024 and 2025
• Forbes America’s Best Banks 2024 and 2025
• Forbes Best-in-State Banks 2020, 2021 and 2025
• TIME’s America’s Growth Leaders 2026 award winner

At Peoples Bank, we know that there is more to life than work. But we also understand that the quality of the work environment and employee benefits can greatly impact an associate's life. That's why we seek to create a great benefits package for our associates including: 401(k) retirement plan with an employer match, employee stock purchase plan, various education assistance programs such as student loan and tuition paydown/reimbursement, paid vacation, and holidays, and much more. For full details of our benefits offerings, please visit: peoplesbancorp.com/about-us/find-a-career/

Our associates are each accountable for living the culture and values of the organization. This includes ensuring actions and behaviors create a positive and collaborative work environment, always acting with integrity and professionalism and providing extraordinary customer service. Our goal is for you to be successful; to that end being reliable in terms of ensuring you are at work on time and work your schedule as well as actively pursuing your performance objectives, will be fundamental in your contributing to the teams' success as well as the organization.

Job Purpose :

This position is responsible for monitoring, reviewing and processing escrow payments for property taxes as well as premiums for both hazard and flood insurance on real estate that Peoples Bank is holding as collateral. The purpose of this position is to protect the bank’s interest in collateral securing residential mortgages and commercial loans by ensuring borrowers maintain adequate insurance. Additionally, this position is responsible for processing insurance claims, adding transfers, and completing loan service requests. Associate will be responsible for providing extraordinary customer service to internal and external customers, answering calls and researching questions regarding loans serviced by Peoples Bank. Other functions that support the above mentioned processes will also be the responsibility of the position.

Job Duties :

• Receive, monitor and disburse funds from escrow accounts for taxes and property/flood insurance premiums timely manner
• Monitor and coordinate activities with third party vendors that assist with tax, insurance, and force placement tracking
• Research loan account exceptions as reported by the bank’s tracking vendors
• Review annual escrow analysis statements to trouble shoot exceptions
• Monthly review of PMI suspect journal to efficiently process PMI exceptions
• Review insurance reports to properly disburse force place property/flood insurance premiums timely
• Answer calls and research questions from internal and external customers
• Add and check back automatic transfers to IBS Insight
• Complete service requests input through our Salesforce service system
• Develop and update written procedures
• Review system reports to proactively identify any issues on escrow accounts
• Cross train with other positions within the Loan Operations department
• Will complete special projects as assigned

Normal hours are 8:00 AM to 5:00 PM, Monday – Friday, some Saturdays 8:00 AM -12:00 PM.

Education, Experience and Job Skills :

• High School Diploma or equivalent required, Associates Degree preferred
• At least one year of banking experience preferred
• Ability to work in a fast-paced environment with a high degree of accuracy and close attention to detail
• Basic knowledge of Microsoft Word and Excel
• Excellent verbal and written communication skills
• Ability to prioritize and effectively manage time to meet deadlines
• Positive and professional attitude in an open, team environment

Basic Qualifications :

• High School diploma or equivalent

Equal Opportunity Employer M/F/Disabled/Vet;

If you are unable to complete this application due to a disability, contact [email protected] to ask for an accommodation, alternative application process or other inquires.