Sales Support Coordinator I
The Sales Support Coordinator for wholesale commissary will play a pivotal role in managing and enhancing the customer experience, providing essential sales support, and addressing operational needs. This position involves handling customer interactions, resolving issues, and coordinating with various teams, such as the warehouse, to ensure smooth operations and client satisfaction. *Working along side Field Sales Specialists in a specific territory*
Job Responsibilities
Data Entry and Order Management: Inventory Coordination: Work closely with inventory teams to communicate on stock levels, backorders, and product availability. Order Entry: Handle and submit customer purchase orders to ensure timely preparation for shipment and deliver. Customer Satisfaction (CSTAT): Monitor and address customer issues and discrepancies, submit form to accounting for processing to address said issues and discrepancies. Improve the customer service experience by gathering feedback and implementing established process. Call Management: Inbound Calls: Handle incoming customer calls promptly and professionally, assisting with inquiries, order placement, and troubleshooting issues. Outbound Calls: Initiate outbound calls for follow-up, order confirmation, and issue resolution, ensuring a proactive approach to customer service. Sales Support: Quotations: Prepare and send customer quotes in a timely and accurate manner, ensuring all necessary information is provided for decision-making. Purchase Orders (PO) Research: Collaborate with buyers and inventory teams to research and manage purchase orders, ensuring alignment with customer needs and stock availability. Usages and Reporting: Research and submit product usage reports as required by customers, maintaining accuracy and timeliness. Operational Coordination: Warehouse Communication: Serve as a liaison between customer and the warehouse, addressing operational issues, order discrepancies, and logistical concerns. Tracking Orders and Shipping Coordination: Track shipments, update customers on order status, and work with trucking partners to ensure timely deliveries.
The duties and responsibilities outlined in this are intended to provide a general overview of the position. However, additional tasks, projects, or responsibilities may be assigned by the manager as necessary to meet business needs. Flexibility and adaptability are key, as roles may evolve to align with changing company goals and operational requirements.
Qualifications
Education and Experience: High school diploma or equivalent required; bachelor’s degree preferred. Previous experience in customer service, sales support, or logistics coordination is advantageous.
Skills: Strong communication skills, problem-solving abilities, and the ability to multitask and prioritize effectively.
Technical Proficiency: Familiarity with CRM systems, ERP software, and basic office applications (MS Office Suite). Experience with order management or warehouse systems is a plus.
This position offers an opportunity to work in a dynamic, customer-focused environment where you can make a significant impact by ensuring customers receive top-tier support and solutions.
Education
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