Auto Detailing Receptionist & Sales Specialist

Job Title: Auto Detailing Receptionist & Sales Specialist

Job Type: Part-Time, 25 hours per week

Location: Pristine Steam Wash: 817 3rd St SW, Canton, OH 44707

Job Summary :

We are seeking a dependable, enthusiastic, and detail-oriented receptionist to join our team. This role involves answering incoming phone calls, providing excellent customer service, accurately scheduling appointments, and completing daily tasks and goals.

Key Responsibilities:

• Answer Incoming Calls: Handle customer inquiries promptly and professionally. Gain a thorough understanding of all service packages. Engage customers in value-driven conversations using solution-oriented communication to excite customers and secure service bookings.
• Make Outgoing Calls: Go through customer database daily and contact customers to see if services are needed again. Build rapport and maintain a positive relationship with both new and repeat customers to promote loyalty.
• Appointment Scheduling & Invoicing: Accurately enter and manage customer appointments using the company’s scheduling system, and create invoices for services scheduled.
• Customer Assistance: Provide information about services, ask scripted questions, resolve basic concerns, and help customers choose the correct services.
• Data Entry & Documentation: Maintain accurate records of customer interactions and appointment details. Update spreadsheets for commissions, contractors, etc.
• Follow-Up: Confirm and reschedule appointments as needed. Make customer service calls to get appointment feedback and ask for a review. Reply to customer reviews on Google Reviews and Facebook.
• Collaboration: Work with administrators on other various small tasks and projects. Complete a daily task list.
• Call Transfers & Escalations: Direct complex inquiries to the appropriate department when necessary.

Qualifications :

• Previous experience in sales, customer service, scheduling, and call handling preferred.
• Excellent verbal communication and active listening skills.
• Strong organizational and multitasking abilities.
• Proficiency with scheduling software or CRM systems such as Square (preferred but not required).
• Ability to work independently with strong attention to detail.

Schedule & Compensation :

• 25 hours per week, Monday - Friday, every other Saturday 12-5pm
• $325/week salary plus $10 commission for completed new customer appointments & completed staff initiated appointments
• Paid Time Off available after 90 days
• Paid Holidays available after 90 days
• Direct deposit required for pay

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