Customer Service Representative
LaSalle is hiring for a Dispatcher / Customer Service Representative.
Location: Onsite – Brook Park, OH
Compensation: Starting at $21/hour
This role supports daily transportation operations by coordinating freight movement, scheduling deliveries, tracing loads and communicating with drivers and customers to ensure on-time performance and issue resolution. The ideal candidate is detail-oriented, organized and comfortable making real-time decisions in a fast-paced logistics environment.
Key Responsibilities:
Coordinate and assign loads to ensure on-time pick-up and delivery
Enter and update customer orders in the system with accuracy
Trace and monitor shipments to prevent delays
Communicate with drivers regarding dispatch instructions and issues
Serve as the main point of contact for customers regarding delays, accessorials and scheduling
Prepare tracking and performance reports
Monitor equipment usage and coordinate repairs as needed
Collaborate with internal teams (Dispatch, Revenue, Operations) to resolve issues and maintain customer satisfaction
Qualifications:
Intermodal transportation or import/export experience preferred
Associate’s degree or equivalent experience
Strong communication skills (written and verbal)
Proficient with computer systems and data entry
Ability to multi-task and work independently
Comfortable in a fast-paced environment with flexible hours as needed
LaSalle Network contractors have the opportunity to enroll in benefits including medical, dental and vision insurance.
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