AVP, Operational Innovation

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

At Ensemble Health Partners, our core values guide how we work, lead, and serve our clients:

Integrity · Collaboration · Accountability · Innovation · Servant Leadership

We are committed to fostering a culture where leaders think boldly, act with purpose, and drive meaningful impact for our clients, partners, and teams.

Key Responsibilities

• Lead enterprise-level operational innovation strategy, focusing on transformation, efficiency, scalability, and performance improvement across revenue cycle and clinical‑adjacent operations
• Identify opportunities to redesign processes, leverage automation and AI, and improve operational workflows to drive measurable outcomes for clients and internal teams
• Partner closely with Product, Technology, Data Science, and Operations leaders to operationalize innovation initiatives from concept through execution
• Serve as an internal consultant and thought partner to executive and client leadership, translating innovation into actionable operational roadmaps
• Pilot, test, and scale new operational models, tools, and methodologies, ensuring change adoption and long-term sustainability
• Establish success metrics, track outcomes, and communicate results to senior leadership and key stakeholders
• Mentor and develop leaders and high-potential team members within innovation and operational excellence functions
• Support client-facing initiatives as needed, ensuring innovation efforts align with client objectives and contract performance

Qualifications

• 12+ years of progressive leadership experience in healthcare operations, revenue cycle, operational excellence, or innovation-focused roles
• Proven success leading large-scale transformation initiatives across complex, matrixed organizations
• Strong understanding of healthcare operational workflows, performance metrics, and client delivery models
• Demonstrated ability to partner across Product, Technology, and Operations to drive execution
• Exceptional executive communication, influence, and stakeholder management skills
• Experience with automation, analytics, AI, or emerging technologies applied to healthcare operations strongly preferred
• Bachelor’s degree required; advanced degree (MBA, MHA, or similar) preferred

Travel

This role may require periodic travel to client sites or internal leadership meetings based on business needs.

Compensation & Benefits

• Base Salary Range: $200,000 – $250,000 , commensurate with experience and internal equity
• Competitive incentive and benefits programs aligned with executive-level roles

Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

• Innovation

• Work-Life Flexibility

• Leadership

• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.

• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.

• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.

• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [email protected].

This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

Employment Disclaimers – Ensemble