Global Education Administrative Senior Coordinator

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This position supports the international dimension of Ohio State by providing customer service, advice and consultation, and risk management services to the education abroad function.

Duties include providing services to students and the team of education abroad advisors, such as: maintaining files in the student information system, overseeing program set-ups, overseeing application, acceptance, and records processes associated with student, faculty and staff engaging in research and educational activities abroad; overseeing the assessment and payment of student abroad applications, program, and cancellation fees, and providing information to the study abroad fiscal team to assist with the reconciliation of study abroad programs; utilizing OSU software, creating and maintaining webbased shells for study abroad programs and managing the Study Abroad document management and archiving system; and providing support for multiple Study Abroad scholarship processes, including program set-up, management of application workflow, preparation of materials for review, acceptance, and student records. supporting risk management by enrolling students, faculty and staff in supplemental insurance, maintaining travel registry, verifying enrollment, and assessing and collecting supplemental insurance payments; maintaining files in the student information system; overseeing application, acceptance, and records processes associated with student, faculty and staff engaging in research and educational activities abroad.

The position also oversees the payment of education abroad application fees, the assessment and payment of other education abroad charges, and issues refunds as necessary; responds to inquiries from internal and external stakeholders to assist with overall management of the programs; provides support for multiple education abroad scholarship processes, including but not limited to management of application work flow, preparation of materials for review, acceptance, and student records. The position may supervise student assistants.

Required Qualifications Associate Degree or equivalent combination of education/experience. One year experience (1000 hours course work or training) in customer service or communications, including analyzing & interpreting information; 6 months experience (600 hours course work) in journalism; 6 months experience (600 hours training) in operation of computer and related peripheral equipment; 3 mos. experience (300 hrs course work) in information research & analysis or equivalent combination of education and experience

Desired Experience:

Bachelor's Degree Desired

Desired candidate would have demonstrated experience resolving complex issues; comfortable having difficult conversations; Demonstrated maturity and resilience during periods of stress.

The target hiring range for this job profile is $18.17 - $22.88 The actual salary paid to an individual will vary based on multiple factors, including but not limited to, education, years of experience, internal equity, etc.

Function - Academic Administration

Sub Function - International Programs

Band - Individual Contributor - Technical

Level - T3

Regular 40 First Shift