Epic PB/HB & HIM Applications Analyst

Job Description

Job Description

University of Toledo Physicians' mission is to improve the human condition through excellence in patient care and medical discovery. Representing more than 200 physicians, UT Physicians are leaders in clinical care, research and education of the future physicians, providing care in a wide range of medical specialties from the most complex diagnoses and treatments to primary care for the entire family. The primary site of inpatient care services is at the University of Toledo Medical Center, but many of our physicians’ practice at hospitals and medical offices throughout the region.

University of Toledo Physicians offers competitive pay and benefits including: 403B, Pension, health and tuition waiver at UT.

POSITION SUMMARY

The Billing Analyst provides comprehensive support for both Professional Billing (PB) and Hospital Billing (HB) applications within the Epic ecosystem, covering all associated subsections including Claims, Single Billing Office (SBO), and key Health Information Management (HIM) modules (Release of Information (ROI), Deficiency Tracking, and Identity). This role supports projects, change requests, and maintenance for UTP’s business needs, ensuring integration and optimization of billing and HIM workflows. The Analyst will engage in direct support, system configuration, implementation, testing, and maintenance to meet the evolving needs of both the professional/hospital revenue cycle and HIM departments.

ESSENTIAL JOB FUNCTIONS AND ACCOUNTABILITIES

• Perform analysis of workflows, data collection, reporting details, and technical issues related to Epic PB, HB, and HIM modules.
• Monitor system performance, troubleshoot, and resolve application issues and system errors across PB, HB, and HIM environments.
• Collaborate with billing teams, HIM departments, and financial stakeholders to align Epic system configurations with operational requirements.
• Provide expertise in Epic HB Claims, SBO, ROI, Deficiency Tracking, and Identity workflows, ensuring seamless integration and compliance.
• Participate in change processes, implement approved developments, system enhancements, and conduct routine system maintenance across all modules.
• Design, test, and maintain Epic native reports and dashboards supporting PB, HB, and HIM operational needs.
• Communicate system changes, enhancements, and optimization opportunities to end users and leadership in both revenue cycle and HIM areas.
• Support upgrades, patches, and participate in testing and validation of system changes across PB, HB, and HIM.
• Work with the Service Desk to resolve tickets in a timely manner and provide ongoing user support and training across all supported modules.
• Partner with IT and stakeholders to ensure data integrity, regulatory compliance (e.g., HIPAA), and optimization of billing and HIM workflows.

REQUIRED QUALIFICATIONS

• Education: Associate’s Degree required; Bachelor’s preferred.
• Certifications: Epic Resolute Professional Billing and Epic Hospital Billing certifications required or in active progress.
• Experience: Minimum 3 years of experience in business analysis within healthcare IT or healthcare revenue cycle operations, with exposure to PB, HB, and HIM Epic modules.

PREFERRED QUALIFICATIONS

• Bachelor’s degree in a related field.
• Epic certifications in PB and HB highly preferred.
• Additional bonus: Experience and/or Epic certification in HIM modules (ROI, Deficiency Tracking, Identity) is a plus.
• 5+ years of Epic build and implementation experience across professional billing, hospital billing, and HIM workflows.

WORKING CONDITIONS

• The analyst may need to travel between organizational sites. Personal transportation is required.

The above list of duties is intended to describe the general nature and level of work performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of duties performed by the people so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct and control the work of employees under his/her supervision.

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity or gender expression, age, disability, military or veteran status, height, weight, familial or marital status, or genetics.

Equal Opportunity Employer/Drug-Free Workplace