Call Center Agent
About Us
At Reboot Staff , we specialize in delivering exceptional retail staffing solutions that empower businesses and inspire employees. With a commitment to integrity, performance, and growth, we help retailers build outstanding teams that drive results. Our mission is to redefine how retail stores operate by connecting visionary leadership with impactful execution. Join us and become part of a culture that values excellence and innovation.
Job Description
Job Description
Sharpcontra is seeking a professional and customer-focused Call Center Agent to join our growing communications team. In this role, you will handle inbound and outbound calls, assist customers with inquiries, and resolve issues efficiently. You will be the first point of contact for our clients and are expected to deliver top-tier service that reflects our brand values.
Responsibilities
Answer inbound calls and respond to customer inquiries in a timely and professional manner
Make outbound calls to follow up on customer needs or conduct surveys
Document customer interactions accurately in internal systems
Resolve issues or escalate calls as needed to appropriate departments
Maintain a positive, empathetic, and professional attitude toward customers
Collaborate with team members to achieve daily performance targets
Stay updated with product knowledge and company policies
Qualifications
Qualifications
High school diploma or equivalent; associate degree is a plus
1+ year of experience in a call center or customer service environment preferred
Excellent verbal and written communication skills
Strong problem-solving and organizational skills
Ability to multitask in a fast-paced setting
Proficient with computers and call center software systems
Reliable and punctual with strong attention to detail
Additional Information
Benefits
Competitive salary ($47K–$51K per year)
Full-time, consistent schedule (Monday to Friday)
Opportunities for internal growth and advancement
Skill development and training programs
Supportive and team-oriented work environment
Health and wellness benefits package
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