Training Officer

Office of Child Support

This position is in the Office of Child Support (OCS) which establishes policies and guidelines for the child support program based on federal and state laws. Ohio's child support program provides services to help ensure that children receive the financial and medical support they are legally entitled to and deserve. Lean more about the office by visiting the ODJFS OCS website.

What You Will Do

• Research child support policy and system information to develop training presentations and materials.
• Deliver training to county and state child support professionals and assist in the facilitation of training sessions.
• Perform after training session duties, including tracking attendance, reviewing evaluation feedback, and updating handouts and question and answer documents.
• Collaborate as needed with other OCS units, ODJFS offices, and county partners to produce training.
• Monitor a shared email inbox and respond to inquiries.

Recommended Skills

• Good customer service and interpersonal skills.
• Excellent verbal and written communication.
• Comfortable with public speaking and presenting to an audience, in person and/or virtually.
• Knowledge of Microsoft Office software (i.e., Word, PowerPoint, Excel, Teams, Outlook).
• Knowledge of eLearning training development software (i.e., Adobe Captivate, Articulate 360, Lectora).
• Familiarity of adult learning principles and a passion for learning.

Challenges

• You will be responsible for creating and conducting training that requires in-depth knowledge of child support policy and systems.

Schedule:

Full-time.

Hours: Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.

Location: James A. Rhodes State Office Tower, 30 East Broad St., Floor 31, Columbus, Ohio 43215.

Travel: As needed within the state of Ohio for ad hoc or regional county training.

PN: 20045249.

Option 1

The ideal candidate, at minimum, must have the following:

• 6 courses in human resources, education, sociology or psychology or 18 months experience in preparing informational or instructional programs.

AND

• 18 months training or 18 months experience in public speaking or effective communications skills.

AND

• 3 months training or 3 months experience in operating audio visual equipment.

Option 2

• Equivalent of minimum class qualifications for employment noted above.

Tips For Your Application

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohio’s OCSEA Pay Schedule, Pay Range 31. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $27.92 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

Pay Range 31

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Hourly

$27.92

$29.22

$30.55

$31.88

$33.52

$35.15

$36.90

Annual

$58,074

$60,778

$63,544

$66,310

$69,722

$73,112

$76,752

Months of Employment

At Hire

6 Months

18 Months

30 Months

42 Months

54 Months

66 Months

Organization

Job & Family Services

Agency Contact Name and Information

[email protected]

Unposting Date

Feb 28, 2026, 11:59:00 PM

Work Location

James A Rhodes Office Tower 31

Primary Location

United States of America-OHIO-Franklin County-Columbus

Compensation

$27.92

Schedule

Full-time

Classified Indicator

Classified

Union

OCSEA

Primary Job Skill

Training

Technical Skills

Training

Professional Skills

Attention to Detail, Coaching, Critical Thinking, Managing Meetings, Presenting, Public Speaking, Verbal Communication, Written Communication

Agency Overview

Who We Are

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

• Cash and Food Assistance
• Employment Services and Workforce Development
• Unemployment Insurance
• Adult Protective Services
• Child Support

Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone’s world!

Guiding Principles

• We will be a leader in customer satisfaction.
• We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
• We get better at what we do every day.