Associate Network Field Technician

Position: Full Time, Hourly, Non exempt

Job Title: Associate Network Field Technician

Reports to: Senior Network Field Technician

Supervises: N/A

Location: Cleveland, OH

About Us

DigitalC is a nonprofit technology social enterprise headquartered in Cleveland that has built and now operates America’s fastest-growing community-based broadband network. Our purpose is simple: we connect people. We deliver high-speed home internet and digital skills training at citywide scale in neighborhoods long underserved by traditional providers—proving that a nonprofit model can outperform legacy telecom approaches. In only 18 months, we completed the buildout of a citywide network and connected thousands of households, establishing what is now recognized nationally as The Cleveland Model.

Our mission is to bridge the digital divide—for good—by pairing world-class infrastructure with the systems and support residents need to fully participate in the digital age. We treat broadband access not as the foundation for opportunity, stability, and growth. Our vision is to change the world, one connection at a time.

Job Overview

We are seeking an enthusiastic and capable Associate Network Field Technician to join our dynamic team. This role involves supporting the Network Field Operations team in executing network-related projects with a focus on efficiency and adherence to budgets. The ideal candidate will have a basic understanding of computer and IP networking technologies, applying these skills in various field operations. Key responsibilities include assisting in the optimization of internal processes to enhance workflow, participating in training initiatives, supporting team members under supervision, and collaborating with leadership for the effective allocation of resources.

Responsibilities

• Build telecom cabinets, configure residential equipment, and package and label equipment for efficient deployment
• Ensure the correct type and quantity of equipment is pulled from inventory for scheduled jobs
• Configure equipment according to specifications and prepare it for deployment
• Assist field technicians with equipment staging, set up, and deployment, including tower and backhaul installations
• Assist field technicians with equipment deployment, installation, and maintenance, including MDU (Multiple Dwelling Unit) installations
• Help transport equipment and tools to various job sites when necessary
• Ensure ancillary installation equipment is stocked and ready for use
• Document and report all field activities, including equipment status and any troubleshooting performed
• Perform basic equipment testing and troubleshooting to ensure functionality
• Coordinate with the technical team to manage equipment repairs and returns to suppliers as needed
• Maintain detailed records of equipment maintenance and repair activities
• Maintain accurate records of inventory, equipment status, and deployment activities
• Assist in creating documentation related to equipment configuration and installation procedures
• Generate and provide reports for management on equipment status, usage, and maintenance
• Follow safety protocols and guidelines to ensure a safe working environment
• Stay up to date with industry regulations and safety standards
• Report any safety hazards or incidents to the appropriate personnel
• Perform other duties as assigned

Qualifications/Skills

• High school diploma or equivalent; additional technical or vocational training is a plus
• Strong organizational and time-management skills
• Attention to detail and accuracy in inventory and documentation
• Basic knowledge of networking equipment and technology
• Proficiency in using basic hand tools and equipment
• Valid driver's license and the ability to operate a company vehicle
• Excellent communication skills and the ability to work effectively in a team
• Attention to detail and the ability to handle physical tasks, including lifting and carrying equipment up to 75 pounds
• Forklift certification is preferred but not required

Benefits

We offer a comprehensive benefits package to support your health, financial security, and time away from work.

• Health Insurance: Medical coverage for all full-time employees, with dental and vision coverage fully paid for employees and their dependents.
• Disability & Life Insurance: Employer paid short and long term disability, life insurance, and AD&D coverage.
• Retirement: 401(k) plan with a competitive company match.
• Paid Time Off: Generous paid time off, including vacation and paid holidays.

DigitalC is an equal opportunity employer and does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.

I understand that DigitalC is an at-will employer and neither the completion of this application nor any other part of my consideration for employment establishes any obligation for DigitalC to hire me. If I am hired, I understand that either DigitalC or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of DigitalC has the authority to make any assurance to the contrary.