Office Coordinator / Customer Service / Inside Sales (Oberlin Ohio)

Job Description

Job Description

Company: The Grounds Guys & Dirty Dog Home Solutions

Location: In-person home-based office on commercial property in Oberlin

Schedule: Monday–Friday, 9:00 AM – 5:00 PM

Job Type: Full-Time

Pay: Pay Commensurate with Experience – Starting wage $16-$19 hour . Incentive pay available.

Important – Please Read Before Applying

This role combines customer service, inside sales, phone communication, scheduling, and office coordination . You will communicate with customers throughout the day helping them understand services, schedule work, and follow up on estimates.

We are looking for someone who is friendly, organized, detail-oriented, punctual, and reliable , with experience communicating with customers over the phone in a busy office environment.

This is not a purely administrative role. The position blends customer support, scheduling, sales conversations, and office coordination .

Position Overview

As Office Coordinator , you will be a key team member supporting daily operations for The Grounds Guys of Avon and Dirty Dog Home Solutions .

You will assist customers by answering calls, explaining services, scheduling appointments, and following up to ensure a smooth customer experience. Attention to detail and a friendly, professional phone presence are essential.

You will also coordinate communication between customers, sales staff, and production teams to ensure projects run smoothly.

Customer Communication & Sales Support

• Answer inbound calls and assist customers with service inquiries
• Make outbound follow-up calls on estimates and previous inquiries
• Help customers understand services and schedule appointments
• Maintain a friendly, professional, and helpful phone presence
• Keep detailed notes and manage leads using scheduling software and CRM systems

Administrative & Office Responsibilities

• Schedule appointments and manage calendars
• Coordinate communication between customers and production teams
• Maintain organized records and job details
• Assist with general office coordination and workflow

Personnel & Marketing Duties

• Run hiring ads and assist with interview scheduling
• Assist with onboarding and payroll coordination
• Order and manage uniforms and office supplies
• Manage social media accounts (Facebook, Instagram, Google)
• Respond to Google reviews in a professional manner

Required Skills & Traits

• Minimum 1+ year proven phone sales experience preferred
• Comfortable asking for the sale and closing deals
• Strong communication, active listening, and multitasking skills
• Self-directed, organized, and detail-oriented
• Must be punctual and reliable
• Professional demeanor with residential and commercial decision-makers

Application Instructions

To help us identify candidates with strong attention to detail, please include the words “Oberlin Office Position” when replying to the agent Maya that reaches out after you submit your resume .

This small step helps us identify applicants who carefully read the posting and follow instructions.

Applications that do not follow these instructions may not be reviewed.

Benefits & Perks

• Pay Commensurate with Experience – Starting wage $16-$19 hour .
• Paid training and advancement opportunities
• Incentive pay available
• Vacation after one year
• Dental & vision plans available after 30 days
• Paid company-recognized holidays after 30 days
• Bonuses
• Uniforms provided after 30 days
• Long-term growth opportunity for the right candidate